Summary
Overview
Work History
Education
Skills
Timeline
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Christina Trevino

Fresno,CA

Summary

Dynamic leader and problem-solver, adept in computer literacy and exceptional communication. Excelled in enhancing processes and achieving monthly targets, demonstrating critical thinking and team collaboration. Skilled in standard office software with a focus on driving compliance and operational efficiency.

Overview

24
24
years of professional experience

Work History

Human Resources Onboarding Specialist

UPS
Fresno, CA
08.2024 - Current
  • Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
  • Customized onboarding plans to meet the specific needs of different departments.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Scheduled or conducted new employee orientations.
  • Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
  • Provided guidance on benefits enrollment and payroll setup.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.

Team Lead / Operations Supervisor

Sante Health Systems
Fresno, CA
12.2013 - 08.2024
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Prepared documents for auditing purposes including patient account histories, eligibility verifications.
  • Coordinated communications between patients, billing personnel and insurance carriers.

Service Advisor

Affinity Truck Center (Formerly CVTC)
FRESNO, CA
11.2012 - 12.2013
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Maintained accurate records of customer transactions in the dealership database.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Team Lead / Operations Supervisor

McKesson Corp. (Formerly Per-Se)
Fresno, CA
05.2004 - 11.2012
  • Gathered information to produce accounts payable reports for review.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Resolved discrepancies between insurance companies and patients regarding payment of bills.
  • Analyzed and interpreted patient medical and surgical records to determine billable services.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Adhered to HIPAA regulations when handling confidential patient information.

Bill Collector

Nationwide Credit Inc.
Fresno, CA
09.2001 - 04.2004
  • Maintained confidentiality and adhered to FDCPA regulations during collections.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Answered customer questions regarding account discrepancies or problems.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Achieved monthly collection targets through effective negotiation techniques.

P & R Bank Teller

Texas State Bank
Harlingen, TX
08.2000 - 09.2001
  • Performed cash handling duties including counting currency, coins and checks.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Researched customer inquirIes regarding their accounts using internal banking systems.
  • Maintained confidentiality of bank records and client information.

Education

High School Diploma -

Harlingen High School
Harlingen
06-1999

Some College (No Degree) -

Texas State Technical College
Harlingen, TX

Skills

  • Computer literate
  • Excellent communication skills
  • Leadership and teamwork skills
  • Problem-solving skills
  • Flexible and adaptable
  • Time manages accordingly
  • Critical and Analytical Thinking
  • Microsoft Office software proficient

Timeline

Human Resources Onboarding Specialist

UPS
08.2024 - Current

Team Lead / Operations Supervisor

Sante Health Systems
12.2013 - 08.2024

Service Advisor

Affinity Truck Center (Formerly CVTC)
11.2012 - 12.2013

Team Lead / Operations Supervisor

McKesson Corp. (Formerly Per-Se)
05.2004 - 11.2012

Bill Collector

Nationwide Credit Inc.
09.2001 - 04.2004

P & R Bank Teller

Texas State Bank
08.2000 - 09.2001

High School Diploma -

Harlingen High School

Some College (No Degree) -

Texas State Technical College

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Christina Trevino