Christina Trimble
Terrell,Texas
Summary
IT support specialist, studied at ACI Learning completing the Computer User Support Specialist (“CUSS”) program. Offering a strong understanding of device configuration, networking protocols and operating system specifications. Proficient and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success. Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. A dedicated team player delivers great customer service.
Overview
18
18
years of professional experience
Work History
IT Specialist
HCL Technologies
11.2022 - 02.2024
- Configured hardware, devices, and software to set up work stations for employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Maintained servers and systems to keep networks fully operational during peak periods
- Patched software and installed new versions to eliminate security problems and protect data
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Created help desk tickets, troubleshot and resolved desktop issues.
Customer Service Advocate
United Healthcare
07.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Psychiatric Nursing Assistant
Terrell State Hospital
06.2021 - 06.2022
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Transported patients between rooms and appointments or testing locations
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan
- Coordinated work tasks with other units and personnel to encourage smooth and efficient flow of information
- Maintained safe and sanitary workstations and equipment to reduce spread of germs, bacteria and other pathogens.
Operations Manager
AG Carriers
08.2018 - 05.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Reviewed shift reports to understand current numbers and trends
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Trained new employees on proper protocols and customer service standards
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Supervised 50 employees on overseeing efficiency of day-to-day task
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Identified and resolved unauthorized, unsafe or ineffective practices
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Devised processes to boost long-term business success and increase profit levels.
Supply Specialist
Army National Guard
04.2006 - 11.2018
- Tracked supply, equipment, and product inventory quantities to maintain necessary levels
- Issued timely and accurate responses to both internal and external inquiries
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities
- Carried out day-day-day duties accurately and efficiently.
Education
No Degree - Computer User Support Specialist
ACI Learning
Dallas, TX09.2022
Associates of Science - Health Information Technology
Parker University
Dallas, TX12.2018
Skills
- Technical skills:
- Software & Systems:
- Microsoft Windows (XP, Vista, 7, 8, 81, 10), Mac OSX, iOS
- Microsoft Office Suite (2003, 2007, 2010, 2013, 2016 and 365), Norton Antivirus, McAfee, AVG, LogMeIn, Discord, Adobe, Microsoft Exchange, iCloud
- ServiceNow
- Bomgar
- Identification of Hardware and Replacement
- Diagnose and Troubleshoot Hardware Upgrades and Maintenance Support Computer Hardware, Storage Capabilities, Network Support
- Networking:
- TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP
- Call center experience
- Customer Service
Timeline
IT Specialist
HCL Technologies
11.2022 - 02.2024
Customer Service Advocate
United Healthcare
07.2022 - 11.2022
Psychiatric Nursing Assistant
Terrell State Hospital
06.2021 - 06.2022
Operations Manager
AG Carriers
08.2018 - 05.2021
Supply Specialist
Army National Guard
04.2006 - 11.2018
No Degree - Computer User Support Specialist
ACI Learning
Associates of Science - Health Information Technology
Parker University