Christina Triunfo
Fremont,CA
Summary
Versatile Community Manager with 17 years of sales and management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Forward-thinking professional adept at keeping team engaged and happy with a strong sense of camaraderie. Outgoing sales professional with track record of driving increased revenue and improving buying experience. Consistently recognized for sales performance, excellence in customer service, renewal retention performance. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
17
17
years of professional experience
Work History
Community Manager
Quarterra
03.2023 - Current
- Leads sales and operations of a 351 unit mid-rise community.
- Experience in providing monthly variance reports and planning yearly budgets, contracts, and major maintenance and CapEx spending.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Community Manager
Avalonbay Communities
07.2007 - 05.2022
- Oversaw operations and sales for a 900 unit apartment complex.
- Led a team of 6 leasing associates and 25 maintenance associates.
- Evaluated and recommend changes in rental pricing strategies to keep community above 96.5% occupied.
- Designated as a Sales Leader and facilitator for new hire training and associate sales and service development.
- Increased Net Promoter Score by 50 points
- Experience with redevelopment and lease up communities and affordable housing programs
- Increased annual NOI by 2.3% and exceeded goals for sales and revenue.
- Coached employees in successful selling methods and increased closing ratios up to 15%.
Education
Diploma -
John F Kennedy High School
Fremont, California06.2000
Skills
- 15 years property management and sales experience
- Proficient with Microsoft Office, MRI, Salesforce, LRO, Onesite, Ops Technology, Real Page
- Administrative Leadership
- Excellent Sales and Customer Service
- Performance Assessment
- Rental Pricing and Renewal Strategies
- Conflict Management
- Data analytics
- Team Recruiting and Onboarding
- Personal Development Sessions
- Remote Employee Training
- Team Recruiting and Onboarding
- Personal Development Sessions
- Remote Employee Training
- Team Recruiting and Onboarding
- Personal Development Sessions
- Remote Employee Training
Additional Information
- 2023 Q3 and Q4 Elites - Renewals
- 2023 Presidents Club
- 2019 1st Place Leasing Excellence Award
- Platinum Sales Elite Member
- 2014 1st Place Leasing Excellence Award
- 2013 Annual Customer Service Excellence Award
- 2013 Q4 Operational Excellence Award
- 2013 Q2 Brand Champion Award
Timeline
Community Manager
Quarterra
03.2023 - Current
Community Manager
Avalonbay Communities
07.2007 - 05.2022
Diploma -
John F Kennedy High School
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