Christina Rochelle-Turner
Monroe,LA
Summary
Proven Licensed Practical Nurse with a track record of enhancing patient care and satisfaction at St. Francis Occupational Medical Group. Excelled in critical thinking and effective communication, significantly improving clinic workflow. Demonstrated expertise in patient triaging and HIPAA compliance, ensuring optimal patient outcomes and privacy protection. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Licensed Practical Nurse
St. Francis Occupational Medical Group
04.2014 - Current
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Optimized clinic workflow and patient satisfaction by triaging incoming phone calls related to appointment scheduling, prescription renewals, test results inquiries, and followup apointments among others.
- Delivered compassionate care to patients, addressing their concerns and ensuring their comfort throughout the clinic visit.
- Aided in reducing appointment wait times by efficiently scheduling patients according to provider availability and clinical urgency levels.
- Assisted healthcare providers in conducting examinations and administering treatments for optimal patient outcomes.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations in all aspects of documentation and communication.
- Conducted initial patient assessments, obtaining vital signs and medical histories to inform healthcare providers of decision-making processes.
- Administered prescribed medications accurately and safely, monitoring patients for any adverse reactions or side effects.
- Educated patients, families, and caregivers about conditions and treatments.
- Enhanced patient care by providing accurate and timely medical assistance during clinic visits.
- Responded to patient and agency requests with appropriate clinical and personal assistance.
Licensed Practical Nurse
Kid Health Pediatric Clinic LLC
01.2012 - 04.2014
- Comforted and counseled patients and families throughout the care process.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Maintained a safe and therapeutic environment for patients through effective risk assessment and crisis intervention strategies.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Management of vaccine supply and administration to patients.
- Collaboration with the State Health Unit as it relates to the purchasing and the utilization of vaccine supply.
Private Duty Care Attendant
Private Pay Client
07.2011 - 12.2011
- Streamlined household management tasks such as laundry services, light housekeeping, meal preparation, and activities of daily living.
- Monitored vital signs and promptly reported any changes in the patient's health status to family members.
- Enhanced overall patient experience with a consistent record of maintaining clean and organized living spaces.
- Transported clients safely to medical appointments or recreational outings as needed.
- Provided a therapeutic atmosphere to the patient's liking which aided in strengthening the patient's mental well-being.
Business Development Team Leader
Direct Entergy
08.2005 - 10.2009
- Mentored junior team members to enhance their skills and improve overall team performance.
- Performed one-on-ones to evaluate progress, discuss professional development and coach employees to reach targets.
- Conducted regular performance evaluations, addressing areas of improvement and celebrating successes to foster a positive work environment.
- Enhanced customer satisfaction levels by addressing concerns proactively and implementing effective conflict resolution techniques when necessary.
- Fostered an inclusive team culture that encouraged open communication, collaboration, and continuous learning.
Customer Solutions Manager
Citigroup: Citi Cards
08.2001 - 08.2005
- Streamlined communication channels for improved efficiency in addressing customer concerns.
- Negotiated win-win resolutions with customers by effectively understanding their needs and offering customized assistance packages.
- Analyzed feedback from customers to implement improvements in product offerings and user experiences.
- Established measurable goals and tracked progress towards meeting them, driving continuous improvement efforts within the department.
- Created a knowledge base for the support team, reducing time spent researching answers to common questions.
Education
Practical Nursing - Licensed Practical Nursing
12.2011
- Professional Development: Practical Nursing Leadership and Development
Associate of Science - Health Professions
05.1999
- Honor Roll 1997 - 1999
- 3.4 Cumulative GPA
- Awarded Nominee for the 1998-1999 Academic Plainsmen of the Year
- Awarded Outstanding Leadership in Women's Basketball 1998
- Full Athletic Scholarship Recipient
- Extracurricular Activities: Lady Plainsmen Basketball
High School Diploma -
05.1997
- Honor Roll Student 1994 - 1997
- Awarded President's Education Awards Program 1997
- Frank Philips Jr. College Athletic Scholarship Recipient
- 3.489 GPA
- Ranked in Top 25% of class
- Honor Society Member
- Elected Captain of Lady Bulldogs Basketball Team
- FHA Member
- 4-H Member
- Extracurricular Activities: Basketball and Softball
- Delta Teen Lift Member
Skills
- Vital signs monitoring
- CPR/AED
- Critical Thinking
- Effective Communication
- Anatomy knowledge
- Team building
- Patient triaging
- Epic Systems
- Clinical judgment
- Patient Care
- Immunization Administration
- Drug and Breath Alcohol Certification
- EMR / EHR
- Pediatric Care
- HIPAA Compliance
Timeline
Licensed Practical Nurse - St. Francis Occupational Medical Group
04.2014 - Current
Licensed Practical Nurse - Kid Health Pediatric Clinic LLC
01.2012 - 04.2014
Private Duty Care Attendant - Private Pay Client
07.2011 - 12.2011
Business Development Team Leader - Direct Entergy
08.2005 - 10.2009
Customer Solutions Manager - Citigroup: Citi Cards
08.2001 - 08.2005
LA Technical College Delta-Ouachita Campus - Practical Nursing, Licensed Practical Nursing
Frank Phillips College - Associate of Science, Health Professions
Gibsland Coleman High School - High School Diploma,
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