Summary
Overview
Work History
Education
Skills
Certification
Medical Knowledge
Timeline
Generic

Christina Turner

Killeen,TX

Summary

Dynamic leader with a proven track record at Rooterman Plumbing, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective communication and time management. Skilled in Microsoft Office 365 and fostering high-quality service delivery, demonstrating significant achievements rather than daily tasks.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Rooterman Plumbing
08.2021 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Microsoft office 365 experience

Teacher

Handprints Academy
07.2018 - 08.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Rehabilitation Aide

The Lighthouse
08.2011 - 04.2012
  • Performed treatment procedures to improve patient's functioning.
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Assisted patients during ambulation to prevent injuries.

Manager

Mcdonalds
07.2006 - 05.2011
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Mental Health Technician

The Oaks Group Home
06.2008 - 10.2010
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Clerk/Cashier

Fairgrove Oil
10.2009 - 03.2010
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Education

High School Diploma -

Akron-Fairgrove Schools
Fairgrove
06.2008

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

CPR, AED and First aid certified-American Heart Association

Medical Knowledge

Familiar with providing care to individuals of all ages

Experience includes working as a mental health technician and rehabilitation aid 

Documenting types of care provided to individuals 

Over 11 years of various types of medical care experience 

Strong leadership abilities with previous management experience

Timeline

Manager

Rooterman Plumbing
08.2021 - 08.2024

Teacher

Handprints Academy
07.2018 - 08.2018

Rehabilitation Aide

The Lighthouse
08.2011 - 04.2012

Clerk/Cashier

Fairgrove Oil
10.2009 - 03.2010

Mental Health Technician

The Oaks Group Home
06.2008 - 10.2010

Manager

Mcdonalds
07.2006 - 05.2011

High School Diploma -

Akron-Fairgrove Schools

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Christina Turner