Christina Twitchell
Relationship Builder
Oxford,United States
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and achieving sales goals. At TD Bank NA, I leveraged exceptional customer service and sales strategies to exceed targets and foster client relationships.
Overview
45
45
years of professional experience
Work History
Sales Associate
JC Penny Co
09.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Shop Owner
Be Happy Flower Company
10.2015 - 12.2022
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
Bank Officer
TD Bank NA
09.1991 - 02.2016
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Fostered a positive work environment among team members through effective communication and collaboration practices.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Developed strong relationships with business clients, resulting in increased business accounts, loans and referrals.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Actively participated in community events as a representative of the bank, enhancing brand visibility while fostering strong local relationships.
- Prepared employee documentation, routine evaluation measures and recommendations.
Education
Banking 101, BSA, CRA, Law in Banking,Accounting
American Banking Institute
New HampshireBachelor of Science - Education
Northeastern University
Boston, MA05.1976
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Outgoing Personality
- Sales Strategies
- Sales Development
- Sales Goals Attainment
Affiliations
- Oxford Hills Rotary
- Oxford Food Pantry
- Oxford Hills High School Food Pantry
- Christmas for Teens
Timeline
Sales Associate
JC Penny Co
09.2023 - Current
Shop Owner
Be Happy Flower Company
10.2015 - 12.2022
Bank Officer
TD Bank NA
09.1991 - 02.2016
Banking 101, BSA, CRA, Law in Banking,Accounting
American Banking Institute
Bachelor of Science - Education
Northeastern University
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