Christina Usilton

• Directs the day-to-day operations of the medical record department ensuring that duties are assigned by due dates and level of importance.
• Responsible for maintaining and securing all written and electronic medical records requested for submission to the insurance.
• Ensure that information contained in the medical record is
  complete and only available to authorized staff.
• Communicating clearly and effectively with other departments regarding charting and billing issues found during medical record reviews.
• Improved patient care by efficiently managing and organizing medical records for easy access and retrieval.
• Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
• Implemented electronic health record systems to enhance data management, leading to improved patient outcomes.
• Ensured compliance with healthcare regulations by conducting regular audits of medical records and implementing corrective actions when necessary.
• Conduct job interviews, hire staff, provides some training.
• Evaluates performance and implements corrective action on areas that need improvement.
• Recommends and implements operating policies and procedures within the department.
• Monitors accuracy of medical records reviews and appeals written by staff.
• Keeping up to date with new EMR technologies and new regulations enacted by insurance companies, which is then shared with other departments and staff.
• Daily planning of tasks, prioritized by due date and importance.

Bartender/Server

• Served high customer volumes during special events, nights, and weekends.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Followed strict recipes and drink measurements to minimize product used.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Recruited and trained new bartenders and barbacks to help maintain talented team.
• Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift. Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Office Associate & Shift Leader

• Enforced company policies and regulations with employees.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Completed cash and credit card transactions accurately using POS software.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
• Trained new employees and delegated daily tasks and responsibilities.