Christina Valeri
USABlueBook
Kenosha,US
Work Preference
Overview
Dynamic and detailed administrative professional and paralegal in several areas of the law and talent for navigating challenges. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, building client rapport, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
12+
Years of experience
01+
Certificate
Work History
03.2026 - Current6 Months
Lead Customer Service Representative
USABlueBook | Waukegan, IL
- Led customer service team in resolving complex inquiries, enhancing overall satisfaction.
- Streamlined communication processes between departments to improve service response times.
- Trained and mentored new representatives, fostering a collaborative team environment.
- Implemented feedback systems to gather insights for service improvement initiatives.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement efforts.
12.2021 - 03.20264 Years 3 Months
Customer Service Representative II
USABlueBook | Waukegan, IL
- Addresses and resolves customer issues, including issuing credit concessions, and conducts follow-up to meet service expectations.
- Managed approximately 50 incoming calls, emails and web orders per day from customers.
- Collaborated with team members to identify recurring issues, implementing solutions to improve service quality.
- Led initiatives to enhance operational efficiencies within the customer service department, reducing response times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
12.2019 - 01.20222 Years 1 Month
Office Operations Manager
WI Dept. Of Corrections - Probation & Parole | Sturtevant, WI
- Streamlined office procedures to enhance operational efficiency and reduce processing times.
- Coordinated inter-departmental communication to improve project collaboration and ensure alignment on objectives.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained accurate records of office expenses, contributing to budget management and financial oversight.
07.2016 - 12.20193 Years 5 Months
Paralegal
Murphy Johnson & Trampe S.C. | Racine, WI
- Drafted and edited legal documents, ensuring compliance with court procedures.
- Managed case files and maintained accurate records for attorney review.
- Coordinated communication between clients, attorneys, and external parties efficiently.
- Assisted in trial preparation by organizing exhibits and preparing witness lists.
- Implemented process improvements that enhanced workflow efficiency within the legal team.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Conducted comprehensive legal research to support case preparation and strategy development.
06.2014 - 08.20162 Years 2 Months
Paralegal
Law Offices of Mark S. Knutson | Brookfield, WI
- Managed case files and maintained document organization for efficient access and retrieval.
- Conducted legal research to support litigation and ensure compliance with regulations.
- Drafted legal documents, including pleadings and discovery requests, ensuring accuracy and adherence to deadlines.
- Assisted attorneys in trial preparation by organizing exhibits and preparing witness lists.
- Coordinated communication between clients, attorneys, and court personnel to streamline processes.
- Edited and proofread legal documents to verify accuracy.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conducted detailed client intakes and entered information into company database.
Education
Associate Of Applied Science | Legal Studies
Herzing University | Kenosha, WI | 05-2013
Herzing University - Kenosha, WI
05-2013
- Provides foundational knowledge and skills for careers in the legal field, particularly as a paralegal.
- Focus on the legal system, court procedures, legal terminology and research and writing, and legal ethics in various areas of the law.
Associate Of Applied Science | Business Administration
Gateway Technical College | Kenosha, WI | 12-2007
Gateway Technical College - Kenosha, WI
12-2007
Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CNP - Certified Notary Public
Timeline
Lead Customer Service Representative
USABlueBook
03.2026 - CurrentRead more
Customer Service Representative II
USABlueBook
12.2021 - 03.2026Read more
Office Operations Manager
WI Dept. Of Corrections - Probation & Parole
12.2019 - 01.2022Read more
Paralegal
Murphy Johnson & Trampe S.C.
07.2016 - 12.2019Read more
Paralegal
Law Offices of Mark S. Knutson
06.2014 - 08.2016Read more
Herzing University - Associate Of Applied Science, Legal Studies
Read more
Gateway Technical College - Associate Of Applied Science, Business Administration
Read more