Christina Valeri
Paralegal/ Administrative
Kenosha,WI
Summary
Dynamic and detailed administrative professional and paralegal in several areas of the law and talent for navigating challenges. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, building client rapport, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Customer Service Representative II
USABlueBook
12.2021 - Current
- Addresses and resolves customer issues, including issuing credit concessions, and conducts follow-up to meet service expectations.
- Managed approximately 50 incoming calls, emails and web orders per day from customers.
- Collaborated with team members to identify recurring issues, implementing solutions to improve service quality.
- Led initiatives to enhance operational efficiencies within the customer service department, reducing response times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Office Operations Manager
WI Dept. Of Corrections - Probation & Parole
12.2019 - 01.2022
- Streamlined office procedures to enhance operational efficiency and reduce processing times.
- Coordinated inter-departmental communication to improve project collaboration and ensure alignment on objectives.
- Developed training materials for new staff, enhancing onboarding processes and knowledge retention.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained accurate records of office expenses, contributing to budget management and financial oversight.
Paralegal
Murphy Johnson & Trampe S.C.
07.2016 - 12.2019
- Conducted legal research to support case preparation and documentation.
- Drafted and edited legal documents, ensuring compliance with court procedures.
- Managed case files and maintained accurate records for attorney review.
- Coordinated communication between clients, attorneys, and external parties efficiently.
- Assisted in trial preparation by organizing exhibits and preparing witness lists.
- Implemented process improvements that enhanced workflow efficiency within the legal team.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Conducted legal research to support case preparation and ensure compliance with regulations.
Paralegal
Law Offices of Mark S. Knutson
06.2014 - 08.2016
- Managed case files and maintained document organization for efficient access and retrieval.
- Conducted legal research to support litigation and ensure compliance with regulations.
- Drafted legal documents, including pleadings and discovery requests, ensuring accuracy and adherence to deadlines.
- Assisted attorneys in trial preparation by organizing exhibits and preparing witness lists.
- Coordinated communication between clients, attorneys, and court personnel to streamline processes.
- Edited and proofread legal documents to verify accuracy.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Conducted detailed client intakes and entered information into company database.
Education
Associate Of Applied Science - Legal Studies
Herzing University
Kenosha, WI05.2013
Associate Of Applied Science - Business Administration
Gateway Technical College
Kenosha, WI12.2007
Skills
- Critical thinking
- Relationship building
- Computer proficiency
- Conflict resolution
- Proficient in MS office
- Case management
- Client communication
- Legal research
- Office administration
- Notary public
- Attorney support
- Legal transcription
- Prepare financials and expense statements
- Draft Legal documents
- Attention to detail
Certification
- CNP - Certified Wisconsin Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Healthcare benefitsWork from home optionCareer advancementPaid sick leavePaid time offAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative II
USABlueBook
12.2021 - Current
Office Operations Manager
WI Dept. Of Corrections - Probation & Parole
12.2019 - 01.2022
Paralegal
Murphy Johnson & Trampe S.C.
07.2016 - 12.2019
Paralegal
Law Offices of Mark S. Knutson
06.2014 - 08.2016
Associate Of Applied Science - Legal Studies
Herzing University
Associate Of Applied Science - Business Administration
Gateway Technical College
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