CHRISTINA VALLI
Imperial,MO
Summary
Dynamic project management professional with a proven track record in workflow optimization, software testing (UAT), and system enhancements within large healthcare organizations. Expertise includes developing insightful dashboards, maintaining comprehensive documentation, and enhancing user experiences while supporting both technical and operational teams. Recognized for exceptional problem-solving abilities, strong communication skills, and meticulous attention to detail, consistently delivering accurate and scalable solutions amidst competing priorities. Committed to fostering collaboration and adaptability to achieve impactful results, leveraging a solid foundation in customer relations and data analysis to enhance client satisfaction and drive business objectives.
Overview
29
29
years of professional experience
Work History
Operations Assistant
InteX General Contracting, LLC (Part-Time)
08.2025 - Current
- Designed and built website tailored to companies needs, ensuring mobile compatibility and optimized user experience.
- Developed website from concept to launch, including layout design, branding integration, and content upload.
- Maintains and updates website to improve functionality, SEO (Search Engine Optimization), and visual appeal.
- Prepares detailed project proposals and estimates tailored to client needs, ensuring clarity and accuracy in scope, pricing, and timeliness.
- Creates and manages invoices to maintain accurate financial records and support timely payment processing.
Client Services Analyst
Hawthorn Physician Services
01.2025 - 05.2025
- Supported physician and hospital accounts with revenue reporting
- Built analytics reports and dashboards
- Tested system updates and documented enhancements
- Assisted with new client implementations
Data Management Analyst
Hawthorn Physician Services
03.2015 - 01.2025
- Resolved IT-related client issues
- Produced revenue and management reports
- Supported implementations and system documentation
- Maintained IS policies and procedures
- Generated reimbursement-based invoices
Data Management Analyst
TricorBraun
10.2011 - 03.2015
- Partnered with vendors to maintain databases
- Tested system updates and supported documentation
Claims Manager
National Medical Billing Services
05.2011 - 10.2011
- Managed claims for 30+ ambulatory surgery centers
- Completed payer enrollments (EDI/EFT/ERA)
- Performed audits for accuracy and compliance
- Supported employee and vendor system setups
Information Systems Specialist
Hawthorn Physician Services
06.2008 - 03.2011
- Supported $5M+ monthly billing operations
- Processed $600K+ daily claims
- Managed IT assets and client setups
- Prepared financial and operational reports
Medical Billing Department Manager
05.2007 - 06.2008
- Directed pathology billing operations
- Supervised staff and improved workflows
- Identified revenue growth opportunities
Information Systems Coordinator
05.2003 - 05.2007
- Tier 1 support for 80–100 employees
- Managed onboarding and IT security
- Coordinated remote access with hospitals
Team Lead – Pathology
04.1998 - 05.2003
- Oversaw daily operations and training
- Researched physician data and ensured accuracy
- Produced revenue reports
Data Entry / Physician Billing Rep
03.1997 - 04.1998
- Entered charges, posted deposits, handled billing inquiries
Education
No Degree - General Studies
St Louis Community College
St. Louis, MOSkills
- Revenue Cycle: Billing, claims, audits, credentialing
- Revenue analytics and reporting
- Information Systems: Software testing (UAT), documentation, enhancements
- Implementation and process improvement
- Client and vendor relationship management
- Website development and SEO
- Administrative: Invoicing, proposals, estimates, policy/procedure development
- Proficient in Microsoft Office Suite
- Organized and detail-oriented
Languages
English
Timeline
Operations Assistant
InteX General Contracting, LLC (Part-Time)
08.2025 - Current
Client Services Analyst
Hawthorn Physician Services
01.2025 - 05.2025
Data Management Analyst
Hawthorn Physician Services
03.2015 - 01.2025
Data Management Analyst
TricorBraun
10.2011 - 03.2015
Claims Manager
National Medical Billing Services
05.2011 - 10.2011
Information Systems Specialist
Hawthorn Physician Services
06.2008 - 03.2011
Medical Billing Department Manager
05.2007 - 06.2008
Information Systems Coordinator
05.2003 - 05.2007
Team Lead – Pathology
04.1998 - 05.2003
Data Entry / Physician Billing Rep
03.1997 - 04.1998
No Degree - General Studies
St Louis Community College