Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Vasquez

Dallas

Summary

Results-driven customer service professional with a proven track record in managing high volumes of inbound calls while ensuring exceptional customer satisfaction. Demonstrates strong listening, empathy, and patience skills, effectively addressing customer needs and fostering positive relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Gainsco, MGA
Dallas
11.2024 - Current
  • Educated customers on policy changes and insurance benefits offered by the company.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Construction Administrative Assistant

Reyes Masonry LLC
Dallas
01.2022 - 11.2024
  • Schedule appointments, manage calendars, and coordinate communication for the crews.
  • Generate and process invoices.
  • Provide administrative support to the owner and the field crew.
  • Answer phones, greet clients, and handle customer inquiries professionally.

Lead Certified Pharmacy Technician

Trinet Pharmacy
Dallas
08.2017 - 10.2019
  • Contact insurance companies to retrieve patient information.
  • Prepare and process medical insurance claim forms and records.
  • Receive prescriptions and refill requests and verify that information is complete and accurate.
  • Verify insurance data and contact information to complete prescription refill requests.
  • Work with our sister pharmacy to expedite escalated orders.
  • Answered pharmacy telephones to respond to questions or requests.
  • Coached, mentored and provided performance feedback to pharmacy technicians.

Certified Pharmacy Technician

The Apothecary Shop Pharmacy
Dallas
07.2012 - 08.2017
  • Select correct medications and quantity, deliver items to pharmacists for review and dispensing.
  • Process insurance claims and payments for medications.
  • Triaged incoming phone calls, assisting patients, doctors' offices, and insurance companies.
  • Process claims for third-party prescription services.
  • Input patient and prescription information to produce product labels and assist in the prescription filling process.

Cashier

Best Buy
Dallas
01.2011 - 07.2012
  • Provided efficient and courteous service to customers.
  • Operated the cash register and accurately processed payments, returns, and exchanges.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Provided excellent customer service by greeting customers and offering assistance.
  • Built and maintained positive working relationships with co-workers.

Education

Certification In Pharmacy -

Remington College
Dallas
04.2012

High School Diploma -

Woodrow Wilson High School
Dallas
05.2010

Skills

  • Customer service
  • Billing procedures
  • Problem resolution
  • Effective communication
  • Attention to detail
  • Call center procedures
  • Verbal and written communication
  • Empathy and patience
  • Multitasking and organization

Certification

  • Pharmacy Technician Certification (PTCB)
  • Texas State Board of Pharmacy License

Timeline

Customer Service Representative

Gainsco, MGA
11.2024 - Current

Construction Administrative Assistant

Reyes Masonry LLC
01.2022 - 11.2024

Lead Certified Pharmacy Technician

Trinet Pharmacy
08.2017 - 10.2019

Certified Pharmacy Technician

The Apothecary Shop Pharmacy
07.2012 - 08.2017

Cashier

Best Buy
01.2011 - 07.2012

Certification In Pharmacy -

Remington College

High School Diploma -

Woodrow Wilson High School

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