Christina Velasquez

• Performed periodic follow-ups with customers after closing of their mortgages.
• Request, review and verify all loan processing documents such as income, assets, liabilities, credit, collateral, and title. Analyze income and assets, leveraging Morgan Stanley Underwriting Guidelines and determine the required documents before submitting to the Underwriting Dept. Monitor personal pipeline and work with Relationship Managers, Underwriting and other pertinent internal partners to ensure loan cycle times meet client expectations. Prepare approved loans for the closing process ensuring all aspects of the loan are accurate and documented for smooth transition to closing.

• Request, review and verify all loan processing documents such as income, assets, liabilities, credit, collateral, and title. Analyze income and assets leveraging Morgan Stanley Underwriting Guidelines and determine required documents before submitting to the Underwriting Dept. Monitor personal pipeline and work with Relationship Managers, Underwriting and other pertinent internal partners to ensure loan cycle times meet client expectations. Prepare approved loans for the closing process ensuring all aspects of the loan are accurate and documented for smooth transition to closing.

• Payroll/Benefit Specialist Oct 2020-Nov 2021 Responsible for verifying that all enrollment paperwork, including the application, is complete and valid. Payroll Cycle and Conducting benefits portion of new hireorientation, review and submit payroll accurately. Will handle 401(k) plan administration and LOA and workers compensation processing. Communicate effectively, both verbal and written.

• Estates Hotline Professional Jan 2019-Feb 2019 Responsible for taking inbound calls from clients, inheritors, and internal representatives to answer questions about trusts, DPOAs and the estates process. Expert-level knowledge on trusts, estates, and DPOAs. Leverage emotional intelligence to meet clients and inheritors emotional needs during a challenging life event providing empathy. Requesting death certificate and Identifying inheritors.verify moneylink transfer to prevent fraud providing Knowledge and understanding of Anti Money Laundering. Approving transfer problem solving journals between Schwab Brokerage Schwab Bank HYIC and HYIS accounts. Complete deposit adjustments on Schwab Brokerage accounts.

Fraud Specialist III

Making outbound calls ability to exercise independent judgment and creative problem solving.

Researching ATM Debt claims, Researching description and debt memos to accurately process,

issue and post credits/debits to customer accounts as necessary. Strong attention to detail.Making outbound calls, ability to exercise independent judgment, and creative problem solving. Researching ATM Debt claims, researching the description and debt memos to accurately process, issue, and post credits/debits to customer accounts as necessary. Strong attention to detail.