Christina Velez
Bethlehem,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ED Registrar
Lehigh Valley Hospital
ALLENTOW, PA
06.2023 - Current
- Performed patient registration for ED visits, verifying insurance and demographic information.
- Analyzed patient charts to ensure accuracy of data entered into the system.
- Utilized problem-solving skills to troubleshoot issues with registration process.
- Reviewed and updated medical records in accordance with HIPAA regulations.
- Provided assistance to physicians and nurses during patient admissions and discharges.
- Verified insurance coverage for services rendered by the ED department.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding patient privacy rights.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
LEAD PRE-K TEACHER
Bethlehem Early Learners
Bethlehem, PA
06.2022 - Current
- Developed lesson plans with goals, activities, and outcomes that represented state early learning standards
- Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence
- Communicated and developed effective partnerships with parents and families, encouraging parent involvement
- Utilized effective classroom management techniques to ensure a positive learning atmosphere
- Observed children to assess social, emotional, physical and intellectual development
- Applied patience and understanding when dealing with challenging student behavior
- Worked collaboratively with colleagues and support staff to ensure student success
- Attended and participated in staff meetings and required training
- Documented observations and maintained child portfolios to aid in assessments
- Maintained awareness and supervision of children's needs to foster physical health and safety
- Helped children develop cognitive skills through reading books and fingerplay
- Demonstrated ability to create a safe and nurturing learning environment for young students
- Served meals and snacks in accordance with nutritional guidelines
- Prepared reports on students and activities as required by administration
- Identified children showing signs of emotional, developmental and health-related problems and discussed them with supervisors, parents, and guardians, and child development specialists
- Collaborated with faculty members to evaluate and improve curriculum
- Attended to children's basic needs by feeding them, dressing them, and changing diapers.
CASHIER
SkyKing Fireworks
Easton, PENNSYLVANIA
06.2018 - 07.2019
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided excellent customer service by greeting customers and offering assistance
- Used POS system to complete purchases for customers
- Greeted and informed customers of products, fostering positive store experiences
- Enforced store safety and cleanliness standards, reducing hazards
- Maintained inventory and store visual presentation to meet customer needs
- Offered assistance to customers in locating desired items.
WAITRESS
The Palace Restaurant
Bethlehem, PENNSYLVANIA
02.2017 - 05.2018
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Complied with health department regulations to prevent foodborne illness
- Delivered accurate checks and processed bill payments in POS system
- Prepared tables for guests by setting out linens and silverware
- Presented menu and provided information about ingredients, reducing potential food allergies
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods
- Listened to customer concerns and complaints and quickly rectified issues
- Answered telephones to take reservations or to-go orders.
COCKTAIL WAITRESS AND BARTENDER
Delilah's Gentlemen's Club And Steakhouse
Philadelphia, PENNSYLVANIA
07.2013 - 12.2015
- Recommended cocktails by asking customers about taste preferences
- Organized glassware on trays to smoothly deliver beverages
- Established friendly rapport with customers to encourage return visits
- Listened attentively to orders to determine exact drink requests in loud environment
- Memorized cocktail recipes to educate patrons on drinks
- Practiced good service recovery by immediately resolving guest complaints and escalating higher-level issues to management
- Assisted in upholding cleanliness of surfaces by spotting and wiping spills
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Memorized frequent customer preferences to build relationships and loyalty
- Checked on guests to verify satisfaction with each course
- Filled condiment, salt and pepper, and napkin containers
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Prepared checks to itemize and total meal costs and sales taxes
- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
Education
GED -
Pennsylvania Department of Education
Bethlehem, PA01.2017
Skills
- Organized
- Attention to detail
- Works well under pressure
- Works well with others
- Positive attitude
- Hard worker
- Conflict Resolution Techniques
- Compassionate Care
- Insurance Verification
- Referral Verification
- Reliability
- Adaptability and Flexibility
- Performance Improvement
- CPR
Certification
Bilingual can speak English and Spanish
References
- Helen Melendez, Supervisor Coworker, 1-610-653-0958, hm_1941@yahoo.com
- Nalea Cruz, Assistant Teacher Coworker, 1-484-898-5045, nayleaaxo@gmail.com
- Glen Cooper, Family Friend, (484) 697-8928
- Jazlynn Almodovar, Lead Teacher Co Worker, 1-347-385-1066, jazlynalmodovar02@gmail.com
- Emily Flood, Early Intervention Therapist Specialist For Children, 1-610-334-0208, emilymbrown14@gmail.com
Languages
Spanish
Professional
Timeline
ED Registrar
Lehigh Valley Hospital
06.2023 - Current
LEAD PRE-K TEACHER
Bethlehem Early Learners
06.2022 - Current
CASHIER
SkyKing Fireworks
06.2018 - 07.2019
WAITRESS
The Palace Restaurant
02.2017 - 05.2018
COCKTAIL WAITRESS AND BARTENDER
Delilah's Gentlemen's Club And Steakhouse
07.2013 - 12.2015
GED -
Pennsylvania Department of Education
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