Christina Velez
Far Rockaway,NY
Summary
Highly focused and dependable with excellent customer service of any race and color. Worked with community resources to engage youth in local activates. Adept at handling multiple request and concerns with the upmost professional and courtesy. Able to work well independently with little to no supervision. Addressees all questions and concerns with customer satisfaction in mind. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Caregiver Attendant
Freedom Care
2023.06 - 2024.01
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.
- Assisted patients in managing chronic conditions, helping them develop and maintain a healthy lifestyle.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Universal Banker Teller
Dime Community Bank
2015.02 - 2019.04
- Handled sensitive customer data securely by adhering strictly to confidentiality policies within the organization.
- Collaborated effectively with team members to reach branch goals and enhance overall performance levels.
- Participated actively in ongoing professional development programs aimed at enhancing skills relevant to the Universal Banker role.
- Developed strong relationships with customers by providing personalized service, leading to increased referrals.
- Cross banking products and services to meet individual customer needs and boost revenue growth.
- Maintained strict compliance with federal regulations during all transactions, ensuring the integrity of the institution.
- Contributed to branch success through active participation in sales initiatives and promotional events.
- Resolved customer concerns promptly and professionally, fostering trust in the bank''s commitment to quality service.
- Prevented fraudulent activity by diligently verifying customer identification during account openings or changes in personal information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Managed high volumes of transactions while maintaining exceptional speed and accuracy levels.
- Balanced cash drawers daily, demonstrating accuracy and attention to detail in handling large sums of money.
- Maintained friendly and professional customer interactions..
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
Store Manager
Sprint
2015.02 - 2017.02
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Law Office Receptionist
Alan H Joseph, P.C
2007.08 - 2010.01
- Streamlined office operations by managing the scheduling of appointments and meetings for attorneys and clients.
- Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
- Prepared and processed invoices for attorney billing.
- Created and printed legal documents for attorneys to review.
- Conducted research on legal cases and prepared summaries for attorneys.
Law Office Assistant
Vel Belushin, P.C
2005.04 - 2007.06
- Facilitated communication between clients and legal team, fostering strong relationships and trust.
- Prepared materials for attorney meetings with clients or opposing counsel, assisting in thorough preparation efforts.
- Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
- Streamlined office procedures for increased productivity and smoother workflow.
- Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
- Drafted documents such as motions, pleadings, and correspondence for attorney review, streamlining the legal process.
Education
High School Diploma -
Frankin K Lane
Brooklyn, NY06.2001
Video Graphic Arts & Fashion - Business Administration And Computer Science
Franklin K Lane
Brooklyn, NY04.2001
Skills
- Conducing interviews/Meetings
- Compassionate Care
- Active Listening
- Emotional Support for Family
- Recreational activities planning
- Community Referrals & Events
- Team Leader
- Excellent social and verbal communication
- People -Orientated
- Over 15 years of customer service
Timeline
Caregiver Attendant
Freedom Care
2023.06 - 2024.01
Universal Banker Teller
Dime Community Bank
2015.02 - 2019.04
Store Manager
Sprint
2015.02 - 2017.02
Law Office Receptionist
Alan H Joseph, P.C
2007.08 - 2010.01
Law Office Assistant
Vel Belushin, P.C
2005.04 - 2007.06
High School Diploma -
Frankin K Lane
Video Graphic Arts & Fashion - Business Administration And Computer Science
Franklin K Lane
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