Christina Vennard

Medical Office Manager

Healthland Housecall Services, LLC

Troy, MI

01.2015 - Current

Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
Trained new staff on office procedures, software programs and customer service protocols.
Monitored inventory levels of supplies necessary for daily operations of the office.
Provided support to physicians by organizing patient charts prior to scheduled appointments.
Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
Scheduled appointments for patients in accordance with their individual needs and preferences.
Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients.
Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
Recruited qualified candidates for open positions within the practice when necessary.
Reviewed employee time sheets for accuracy before submitting them for payroll processing.
Coordinated with insurance companies to verify coverage of services rendered.
Performed administrative tasks such as preparing correspondence or maintaining personnel files.
Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
Developed and implemented a new filing system for medical records, resulting in improved patient care.
Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
Implemented an electronic health record system that streamlined workflow across departments.
Performed data entry and processing into system databases and troubleshot minor computer issues.
Managed staff scheduling and set patient scheduling policy.
Maintained and managed filing, chart keeping and organizational systems for practice.
Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Supervised patient billing, collection and financial counseling and assisted with cash posting.
Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
Interviewed, hired and trained medical office teams and conducted performance reviews.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Organized and maintained documents, files and records.
Pitched in to help with office tasks during busy periods and staff absences.
Established work procedures or schedules to organize daily work of administrative staff.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Determined staffing requirements, interviewing, hiring and training new employees.
Monitored office supplies to replenish needed inventory before depletion.

Summary

Overview

Work History

Medical Office Manager

Education

High School Diploma -

Some College (No Degree) -

Skills

References

Timeline

Medical Office Manager

High School Diploma -

Some College (No Degree) -

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