Christina Villarreal
San Antonio,TX
Summary
Medical professional equipped to deliver top-tier residential care and diagnostic services. Proven track record in laboratory procedures, patient interaction, and medical technology operation. Strong focus on teamwork, adaptability, and achieving optimal outcomes. Known for reliability, critical thinking, and precise execution in fast-paced environment.
Overview
15
15
years of professional experience
Work History
Med Tech
Changing Seasons Senior Living
09.2024 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
Residential Aide
Changing Seasons Senior Living
06.2024 - 09.2024
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
Customer Service Rep
Check N Go
01.2021 - 11.2022
- Prepare documentation for contracts, transactions, or regulatory compliance
- Collect deposits, payments or fees
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Office Manager
Raul Govea Trucking
05.2010 - 02.2022
- Analyze financial records to improve efficiency
- Direct sales, marketing, or customer service activities
- Direct organizational operations, projects, or services
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Loan Manager
Check N Go
12.2015 - 01.2021
- Analyze financial records to improve budgeting or planning
- Monitor flow of cash or other resources
- Prepare reports related to compliance matters
- Examine, evaluate, or process loan applications
Education
Associates - Business Management
DeVry University
01.2022
Certificate of Completion -
Texas School of Phlebotomy
China Grove, TX01.2021
Skills
- Venipuncture
- Order of Draw
- Dispose of biomedical waste in accordance with standards
- Finger & Heel Sticks
- Finger Stick Capillary
- Maintain medical records
- Blood Cultures
- HIPAA regulations
- Direct patient care
- Patient vital taking
Timeline
Med Tech
Changing Seasons Senior Living
09.2024 - Current
Residential Aide
Changing Seasons Senior Living
06.2024 - 09.2024
Customer Service Rep
Check N Go
01.2021 - 11.2022
Loan Manager
Check N Go
12.2015 - 01.2021
Office Manager
Raul Govea Trucking
05.2010 - 02.2022
Certificate of Completion -
Texas School of Phlebotomy
Associates - Business Management
DeVry University
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