Christina Villasenor
Martinez,CA
Summary
Experienced Administrator and Tax processor /Senior Loan Processor/ Executive Administrative Assistant / Team Lead Highly-motivated Multitalented with over 25 years in top-tier organizational support. With a Loan processing background versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature while Offering office management, support staff management and training, Assisting Broker and General Manager . Desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skill
Extensive knowledgeable of FHA, Jumbo, Conventional , VA , Hard Money Brokered out and Retail Loans best practices and regulatory requirements.
Overview
26
26
years of professional experience
Work History
Executive Assistant/ Team Lead/ Sr. Mortgage Proc
Realtech Financeial Servives
Walnut Creek , CA
09.1998 - 12.2018
- Rotated through series of different roles based on team needs.
- Monitored team progress and enforced deadlines.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Managed a loan pipeline of 30-50 loans to closing per month
- Trained employees on additional job positions to maintain coverage of roles .
- Coordinated appointments, meetings and conferences.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Inventoried and ordered supplies for office.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews
- Contacted outside sources, references and vendors to verify client financial information.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Managed conditions sent from underwriting departments.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.s.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and final approval..
- Submitted electronic filings when required by law or requested by the client.
- Assisted in the development of new administrative systems, procedures and policies.
Senior Mortgage Loan Processor/ Team Lead
Finance of America Mortgage
Danville, CA
12.2016 - 12.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews
- Contacted outside sources, references and vendors to verify client financial information.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Managed conditions sent from underwriting departments.
- Gathered property appraisals, surveys and tax records to update mortgage loan files
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and final approval..
- Managed a loan pipeline of 30-50 loans to closing per month
- Trained employees on additional job positions to maintain coverage of roles .
- Work with settlement agents and closing dept to schedule closing dates and prepare closing document orders including requests for preliminary CD to determine cash to close et
- Rotated through series of different roles based on team needs.
- Monitored team progress and enforced deadlines.
- Completed final closeout of systems after loan funding.
Tax Processor/Office Administrator
Spiegel Accountancy Corporation
Pleasant Hill , CA
04.2023 - Current
- Generated monthly invoices for services rendered by the firm related to taxes processed or filed.
- Submitted electronic filings when required by law or requested by the client.
- Reviewed and analyzed tax documents to ensure accuracy of data entry.
- Updated the database with relevant information from completed tax forms.
- Assisted customers with questions regarding their accounts or services provided by the company.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Developed strong relationships with clients through excellent customer service skills.
- Coordinated and managed daily administrative operations of the office.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Organized meetings, conferences, travel arrangements and other events as required.
- Organized and maintained filing systems, including electronic databases and records.
- Processed invoices on a timely basis according to established procedures.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Scheduled appointments for senior management team members using Outlook calendar system.
Education
High School Diploma -
Alhambra High School
Martinez, CA 09.1993
Skills
- Customer Communication
- Timeline Planning and Management
- Back Office Operations
- Sensitive Material Handling
- Professional and Courteous
- Strong Organizational Skills
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Loan Information Recording
- Application Preparation
- Appraisal Compilation
- Problem-Solving
- Desktop Underwriter
- Credit Verification
- Financial Data Collection
- Collateral Value Checks
- Verbal and Written Communication
- Microsoft Office Suite
- Adobe Acrobat
- Digital Applications
- Legal Documentation
- Personal Reference Verification
- Decision Making
- Lending Software Systems
- Closing Documentation
- Credit Bureau Contact
- Employment Verification
- Reviewing Financial Paperwork
- Insurance Forms
- Generating Reports
- Meeting Planning
Timeline
Tax Processor/Office Administrator
Spiegel Accountancy Corporation
04.2023 - Current
Senior Mortgage Loan Processor/ Team Lead
Finance of America Mortgage
12.2016 - 12.2022
Executive Assistant/ Team Lead/ Sr. Mortgage Proc
Realtech Financeial Servives
09.1998 - 12.2018
High School Diploma -
Alhambra High School
Similar Profiles
Aditya DixitAditya Dixit
Senior Sales Executive at Relation Realtech Pvt.LtdSenior Sales Executive at Relation Realtech Pvt.Ltd
YATHARTH BAJAJYATHARTH BAJAJ
Real Estate Property Advisor at gulf estate realtech llcReal Estate Property Advisor at gulf estate realtech llc
Natasha DoddsNatasha Dodds
Payroll and Accounting Specialist at PAN Business ServivesPayroll and Accounting Specialist at PAN Business Servives