Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Vincent

Puyallup

Summary

Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervisor of Outage Coordinators

Potelco
02.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.

Outage Coordinator

Potelco
11.2017 - 02.2020
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Initiated and coordinated 24/7 emergency crew requests with operation crews.
  • Provided incident specific support, coordination, prioritization, tracking and invoicing for emergency response work received from customers to Potelco Operations.
  • Scheduled Hydro-Vac Trucks outside of normal business hours.
  • Provided professional communication with internal and external teams.
  • Created job specific details.
  • Monitored estimated time of restoration, working with internal and external teams to ensure time is adjusted as needed.
  • Utilized Microsoft Suite and customized vendor applications for job related tasks.
  • Worked in a collaborative space to quickly and effectively solve issues.

Revenue Specialist

Infrasource Underground Construction
11.2012 - 11.2017
  • Supported management decision-making by providing insightful analyses on revenue trends and potential growth opportunities.
  • Enhanced forecast accuracy with detailed analysis of historical data and identification of trends in revenue generation.
  • Streamlined financial operations by automating manual tasks, leading to increased efficiency and reduced errors.
  • Trained new hires on company procedures, best practices, and software tools used within the Revenue Specialist role.
  • Conducted comprehensive financial audits for accuracy and compliance purposes, identifying areas for improvement.
  • Reviewed and reported on the Daily Field Reports submitted by the foreman working in the Snohomish Service Territory into the Revenue database.
  • Reviewed and adjusted revenue reporting based on the revenue True Up report produced by the accounting group to reconcile each work order.
  • Reconciled each work order's revenue reporting ot the actual final billing amount in the PSE SAP accounting system
  • Review and account for Time and Equipment order allocation sheets and review of open Work in Process (WIP) reports



Education

Associate of Arts - Accounting And Finance

Everett Community College
Everett, WA
06-2012

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Employee motivation
  • Staff development
  • Analytical thinking
  • Multitasking and organization
  • MS office
  • Work Planning and Prioritization
  • Recordkeeping
  • Database management
  • Microsoft Excel expertise
  • Revenue forecasting
  • Basic accounting principles
  • Microsoft office proficiency
  • Interpersonal communication

Certification

  • WA Driver's License
  • NERC Certified

Timeline

Supervisor of Outage Coordinators

Potelco
02.2020 - Current

Outage Coordinator

Potelco
11.2017 - 02.2020

Revenue Specialist

Infrasource Underground Construction
11.2012 - 11.2017

Associate of Arts - Accounting And Finance

Everett Community College

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Christina Vincent