Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Matzig

Overview

22
22
years of professional experience
1
1
Certification

Work History

Staffing Account Manager

UNITED Pharmacy Staffing
Mt. Prospect, IL, IL
06.2019 - 07.2024
  • Cultivated strong customer relationships through effective communication and support.
  • Collaborated with pharmacy supervisors to guarantee effective training of contingent workforce.
  • Ensured all technicians were up to date on policies and procedures.
  • Provided training and support to new account managers and staff.
  • Coordinated staffing solutions for pharmacy clients across various locations.
  • Assisted in managing client accounts and promptly addressing inquiries.
  • Prepared account presentations and proposals to support sales efforts.
  • Coordinated with internal departments to resolve client issues efficiently.
  • Maintained accurate records of client information and communications for future reference.
  • Acted as primary contact for all client concerns and needs.

Lead Field Colleague Trainer

CVS Health
Chicago, Illinois
05.2013 - 05.2019
  • Conducted onboarding sessions to familiarize new employees with company policies and procedures.
  • Conducted PTCE preparatory training focusing on calculations and pharmacy law
  • Educated pharmacy new-hires on optimizing workflow efficiency
  • Organized OJT (on the job training) for ongoing improvement of employee skills and knowledge
  • Assessed training needs using employee feedback and performance evaluations.
  • Collaborated with management to refine training delivery methods and content.
  • Maintained accurate training records to ensure compliance with regulatory standards.
  • Implemented engaging strategies to boost employee participation during training sessions.
  • Adapted teaching methods to accommodate individual and group learning needs.
  • Managed multiple projects concurrently while meeting strict deadlines.

Lead Pharmacy Technician

CVS Health
Evanston, Illinois
05.2002 - 05.2013
  • Managed medication inventory and ensured proper storage conditions.
  • Assisted pharmacists in preparing and dispensing prescriptions accurately.
  • Managed RX data entry volume consistently at 500-800 scripts utilizing Epic, manual, phone, and fax channels
  • Trained new technicians on pharmacy procedures and best practices.
  • Assess third-party billing accuracy
  • Manage and track PA processes
  • Conducted regular checks on expired medications and maintained compliance.
  • Record demographic and insurance details accurately for every patient
  • Operated pharmacy software for prescription processing and patient records.
  • Collaborated with healthcare professionals to optimize patient care services.
  • Maintained cleanliness and organization of the pharmacy workspace regularly.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Managed day-to-day operations of the pharmacy department including staffing schedules.
  • Assisted in the training of new pharmacy technicians and provided feedback on their performance.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Education

500 Hr Comprehensive Pilates Cert

Club Pilates
Chicago, IL
10-2024

Nationally Certified Personal Trainer

National Academy of Sports Medicine
NASM
05-2024

Associate of Arts - Applied Science

Heritage Institute
Manassas, VA
09-2008

Skills

  • Problem resolution
  • Customer relations
  • Verbal communication
  • Team building and collaboration
  • Team management
  • Critical thinking
  • Calm under pressure
  • Analytical
  • Multitasking
  • First Aid/CPR
  • Dependable and responsible
  • Microsoft Word/Excel/Powerpoint
  • Meticulous attention to detail
  • Regulatory compliance and protocol adherence
    DEA prescription filing
    Legal documentation management
  • HIPAA
  • Accurately enter large volume Rx data experience

Certification

  • CPR/AED certified

Timeline

Staffing Account Manager

UNITED Pharmacy Staffing
06.2019 - 07.2024

Lead Field Colleague Trainer

CVS Health
05.2013 - 05.2019

Lead Pharmacy Technician

CVS Health
05.2002 - 05.2013

500 Hr Comprehensive Pilates Cert

Club Pilates

Nationally Certified Personal Trainer

National Academy of Sports Medicine

Associate of Arts - Applied Science

Heritage Institute

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Christina Matzig