Christina Matzig
Overview
22
22
years of professional experience
1
1
Certification
Work History
Staffing Account Manager
UNITED Pharmacy Staffing
Mt. Prospect, IL, IL
06.2019 - 07.2024
- Cultivated strong customer relationships through effective communication and support.
- Collaborated with pharmacy supervisors to guarantee effective training of contingent workforce.
- Ensured all technicians were up to date on policies and procedures.
- Provided training and support to new account managers and staff.
- Coordinated staffing solutions for pharmacy clients across various locations.
- Assisted in managing client accounts and promptly addressing inquiries.
- Prepared account presentations and proposals to support sales efforts.
- Coordinated with internal departments to resolve client issues efficiently.
- Maintained accurate records of client information and communications for future reference.
- Acted as primary contact for all client concerns and needs.
Lead Field Colleague Trainer
CVS Health
Chicago, Illinois
05.2013 - 05.2019
- Conducted onboarding sessions to familiarize new employees with company policies and procedures.
- Conducted PTCE preparatory training focusing on calculations and pharmacy law
- Educated pharmacy new-hires on optimizing workflow efficiency
- Organized OJT (on the job training) for ongoing improvement of employee skills and knowledge
- Assessed training needs using employee feedback and performance evaluations.
- Collaborated with management to refine training delivery methods and content.
- Maintained accurate training records to ensure compliance with regulatory standards.
- Implemented engaging strategies to boost employee participation during training sessions.
- Adapted teaching methods to accommodate individual and group learning needs.
- Managed multiple projects concurrently while meeting strict deadlines.
Lead Pharmacy Technician
CVS Health
Evanston, Illinois
05.2002 - 05.2013
- Managed medication inventory and ensured proper storage conditions.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Managed RX data entry volume consistently at 500-800 scripts utilizing Epic, manual, phone, and fax channels
- Trained new technicians on pharmacy procedures and best practices.
- Assess third-party billing accuracy
- Manage and track PA processes
- Conducted regular checks on expired medications and maintained compliance.
- Record demographic and insurance details accurately for every patient
- Operated pharmacy software for prescription processing and patient records.
- Collaborated with healthcare professionals to optimize patient care services.
- Maintained cleanliness and organization of the pharmacy workspace regularly.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
500 Hr Comprehensive Pilates Cert
Club Pilates
Chicago, IL10-2024
Nationally Certified Personal Trainer
National Academy of Sports Medicine
NASM05-2024
Associate of Arts - Applied Science
Heritage Institute
Manassas, VA09-2008
Skills
- Problem resolution
- Customer relations
- Verbal communication
- Team building and collaboration
- Team management
- Critical thinking
- Calm under pressure
- Analytical
- Multitasking
- First Aid/CPR
- Dependable and responsible
- Microsoft Word/Excel/Powerpoint
- Meticulous attention to detail
- Regulatory compliance and protocol adherence
DEA prescription filing
Legal documentation management - HIPAA
- Accurately enter large volume Rx data experience
Certification
- CPR/AED certified
Timeline
Staffing Account Manager
UNITED Pharmacy Staffing
06.2019 - 07.2024
Lead Field Colleague Trainer
CVS Health
05.2013 - 05.2019
Lead Pharmacy Technician
CVS Health
05.2002 - 05.2013
500 Hr Comprehensive Pilates Cert
Club Pilates
Nationally Certified Personal Trainer
National Academy of Sports Medicine
Associate of Arts - Applied Science
Heritage Institute