Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
18
18
years of professional experience
Work History
Communication Secretary and Finance Leader
Arise Ministries (Volunteer)
07.2021 - Current
Published and emailed informative, prayerful newsletters to church members and leadership team quarterly.
Facilitated efficient meetings, including preparing and distributing agendas in advance and recording accurate meeting minutes.
Supported the financial stability of the church by accurately tracking donations and offerings on a monthly basis.
Collaborated with fellow volunteers on beautification projects around the church property, maintaining an inviting atmosphere for all visitors.
Raised awareness for global missions through effective information campaigns.
Improved congregation's experience with well-prepared worship spaces and services weekly, including a prayerful communion table setup monthly.
Provided recordings of Sunday service weekly on Facebook to equip congregants with seamless remote viewing options.
Sales Representative
Chappie's Carpet & Floors, Inc
09.2014 - Current
Enhanced customer satisfaction by providing exceptional and friendly service with knowledgeable, comprehensive product demonstrations.
Generated additional sales opportunities with upselling and cross-selling techniques.
Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
Participated in trade shows and conferences to network and generate leads.
Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Trained new employees on customer service, product education, and organizing strategies.
Managed multi-line phone system, providing professional customer service and support.
Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
Collaborated closely with sales department to address any issues related to product availability or shipment delays.
Loaded, unloaded, and moved material to and from storage and production areas by use of a forklift.
Consistently lifted materials weighing as much as 50 pounds.
Developed planograms and optimized showroom space allocation for improved display arrangement.
Medical Office Coordinator
Baxter Regional Wound Healing Center
10.2006 - 06.2012
Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
Communicated with patients, insurance companies and providers through phone calls and emails concerning coverage limits.
Provided exceptional customer service to patients, addressing concerns promptly and professionally.
Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
Queried physicians to ensure accurate documentation for insurance submissions.
Ensured patients met medical criteria prior to beginning hyperbaric chamber therapy.
Completed accurate weekly financial spreadsheets for Department Head.
Increased office efficiency by creating and maintaining medical records, double-checking forms for accuracy and completion from time of admission through patient discharge.
Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
Improved medical team collaboration by coordinating luncheons with Pharmaceutical Representatives.
Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
Received, recorded and filed medical payments by check, cash, and credit card.
Entered procedure codes and diagnosis codes into medical billing software accurately.
Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
Education
Bachelor of Science - Land And Energy Management
Everglades University
Sarasota
08-2028
High School Diploma -
Riverview High School
Sarasota, FL
06-1995
Skills
Customer service
Organization
Office management
Prioritization and time management
Preparing contracts
Travel arrangements
Meeting coordination
Interests
Hiking and Backpacking
Camping
Kayaking
Outdoor Exploration
Adventure Travel
Personal Development and Self-Improvement
Timeline
Communication Secretary and Finance Leader
Arise Ministries (Volunteer)
07.2021 - Current
Sales Representative
Chappie's Carpet & Floors, Inc
09.2014 - Current
Medical Office Coordinator
Baxter Regional Wound Healing Center
10.2006 - 06.2012
Bachelor of Science - Land And Energy Management
Everglades University
High School Diploma -
Riverview High School
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