Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Volpone

Hillsborough,NJ

Summary

Experienced with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Food Prep Cook

ShopRite
Branchburg, NJ
10.2022 - 06.2023
  • Cleaned kitchen equipment after each use and followed sanitation procedures.
  • Followed recipes to prepare sauces, soups, salads, and other dishes according to established standards.
  • Ensured that all foods were stored properly and safely, at the right temperature.
  • Monitored food supplies and inventory levels and communicated needs to supervisors.
  • Prepared fresh ingredients for use in cooking, such as chopping vegetables and grinding meats.
  • Cooked meals according to customer orders or restaurant menus using various cooking methods including grilling, frying, sautéing, roasting, baking.
  • Checked quality of ingredients before starting work to ensure freshness of products used in meal preparation.
  • Set up serving stations with appropriate condiments prior to meal service times.
  • Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
  • Adhered to health codes while preparing food items in accordance with safety guidelines.
  • Operated kitchen tools safely and used great knife skills to quickly prepare ingredients.
  • Processed incoming deliveries, rotated stock and put away new items in correct locations.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Grilled and deep fried various foods from meats to potatoes.

Supervisor

UPS
Cranbury, NJ
11.2020 - 10.2022
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Directed and supervised team of 15 employees in daily operations.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Worked closely with human resources to support employee management and organizational planning.

Cashier/Cook's Assistant

MOOYAH Burgers, Fries & Shakes
Montgomery, NJ
07.2018 - 11.2020
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Adhered to food safety standards when storing and preparing foods.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Wrapped, dated and labeled food items in storage for safety and freshness.

Cake Decorator

Weis
Hillsborough, NJ
03.2013 - 11.2013
  • Frosted finished cakes evenly and smoothly using various techniques.
  • Troubleshot any issues that arose during the cake decorating process.
  • Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Assembled multiple tiers of cakes with precision and stability.
  • Applied fondant to cakes with precision and accuracy.
  • Incorporated creative elements into cake designs as requested by clients.
  • Ensured all tools were sanitized prior to beginning each project.
  • Followed safety protocols while using sharp utensils such as knives or spatulas.
  • Cleaned work area after completing each project for sanitation purposes.
  • Prepared buttercream icing for use in cake decoration projects.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Measured ingredients accurately according to recipes used in the bakery.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Assembled, prepared, decorated, and frosted cakes for purchase.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Combined ingredients by hand and with electric mixing equipment.

Server

TGI Fridays
Flemington, NJ
06.2011 - 01.2013
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.

Cashier/Server Assistant

The Roman Gourmet
Hillsborough, NJ
06.2010 - 06.2011
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Collected payments and provided accurate change.
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Took orders from customers accurately and in a timely manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Checked food before serving it to customers.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

High School Diploma -

Hillsborough High School
Hillsborough, NJ
06-2010

Some College (No Degree) - Culinary Arts

Mercer County Community College
Trenton, NJ

Skills

  • Safe Food Handling
  • Ingredient Preparation
  • Food presentation
  • Foodservice
  • Training and mentoring
  • Customer Service
  • Cash Handling
  • ID Verification
  • Time management skills
  • Order Packaging
  • Loading and unloading
  • Warehouse Operations
  • Packaging and Labeling
  • Self-Motivated and Disciplined
  • Assembly and production
  • Food Running
  • POS operation
  • Liquor, wine, and food service
  • Strong Work Ethic
  • Positive and professional

Certification

  • Expanded food and nutritions educational program

Timeline

Food Prep Cook

ShopRite
10.2022 - 06.2023

Supervisor

UPS
11.2020 - 10.2022

Cashier/Cook's Assistant

MOOYAH Burgers, Fries & Shakes
07.2018 - 11.2020

Cake Decorator

Weis
03.2013 - 11.2013

Server

TGI Fridays
06.2011 - 01.2013

Cashier/Server Assistant

The Roman Gourmet
06.2010 - 06.2011

High School Diploma -

Hillsborough High School

Some College (No Degree) - Culinary Arts

Mercer County Community College

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Christina Volpone