Christina Waddell
Philadelphia,PA
Summary
Highly experienced in customer support roles known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer relationship management. Excel at communication, empathy, and active listening, ensuring positive experiences for all customers. Committed to resolving issues with speed and accuracy to maintain trust and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family-Based Mental Health Worker
NET Centers
08.2024 - Current
- Serve as the primary point of contact for families, addressing needs with empathy, and responsiveness.
- Documented client progress and maintained accurate case records.
- Resolve concerns and complaints by identifying issues and coordinating solutions across internal teams.
- Build strong relationships by understanding client goals, and delivering tailored support.
- Demonstrate teamwork by collaborating with caseworkers, schools, and clinicians to meet service objectives.
Mental Health Technician
INOVA
07.2023 - 07.2024
- Responded quickly to patient inquiries, providing accurate information and resolving issues to maintain satisfaction.
- Demonstrated strong interpersonal communication and professionalism when addressing concerns.
- Escalated challenging situations appropriately and collaborated with nursing staff to ensure positive outcomes.
- Ensured all interactions reflected an enthusiastic, service-oriented approach.
Administrative Assistant
Bright Start Learning Center
08.2022 - 07.2023
- Performed data entry using Google Sheets and Excel to maintain accurate records.
- Maintained student records and ensured data accuracy in management systems.
- Assisted in planning events and activities for students and families.
- Managed inventory of office supplies and processed procurement requests.
- Answered phone calls professionally to address inquiries and provide support.
- Collaborated with management team and parents to enhance communication and service delivery.
- Assisted families in navigating care options to ensure optimal outcomes for children.
Research Assistant
WINSLAB
05.2021 - 03.2023
- Collected and organized qualitative data from participant interviews and focus groups.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
- Conducted literature reviews supporting research on social skills development.
- Coded an array of articles for systematic review publication.
Mental Health Technician
Discovery Behavioral Health
08.2022 - 02.2023
- Built rapport with clients and provided support that focused on understanding customer needs.
- Identified challenges early and worked with the team to resolve concerns promptly.
- Contributed to a collaborative, team-driven work environment that encouraged high customer satisfaction.
- Shared observations with treatment teams to improve engagement and uncover business opportunities related to program participation and continuity of services.
Education
Bachelor of Science - Psychology Honors Program
George Mason University
High School Degree - IB Honors Program
J.R. Tucker High School
Skills
- Data entry and organization
- Microsoft Office Suite proficiency
- Documentation accuracy
- Effective communication
- Rapport building
- Time management
Certification
- CPR Certified
- BLS Certified
- First Aid Certified
Timeline
Family-Based Mental Health Worker
NET Centers
08.2024 - Current
Mental Health Technician
INOVA
07.2023 - 07.2024
Administrative Assistant
Bright Start Learning Center
08.2022 - 07.2023
Mental Health Technician
Discovery Behavioral Health
08.2022 - 02.2023
Research Assistant
WINSLAB
05.2021 - 03.2023
Bachelor of Science - Psychology Honors Program
George Mason University
High School Degree - IB Honors Program
J.R. Tucker High School