Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christina Waid

North Royalton,OH

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

9
9
years of professional experience

Work History

Membership Operations Director

Restore Hyper Wellness
Strongsville, OH
03.2022 - Current
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Resolved customer complaints promptly and professionally.
  • Assessed employee time sheets for discrepancies, made corrections to hours and approved routing to streamline payroll process.
  • Implemented methods to increase profit, productivity, quality and service through proven management tactics.
  • Strengthened operational efficiencies and traceability while developing organization systems for financial reporting, cash deposits, staff schedules and merchandising.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Authorized operational guidelines and practices while assessing staff to meet performance objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided technical support during system upgrades or maintenance activities.
  • Cultivated exemplary partnerships by implementing programs that delivered on profitable goals and strategic initiatives.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Maintained consistency in clients' everyday wellness objectives through structured planning.
  • Managed customer service operations, providing timely and effective support to members.

General Manager

Palm Beach Tan
Brunswick, OH
08.2019 - 03.2022
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw all sales operations, ensuring optimal performance and revenue growth.
  • Maintained high standards of cleanliness, enhancing the overall customer experience.
  • Educated clients on optimal use of products and services to achieve best results.
  • Addressed and resolved customer issues efficiently, functioning as the principal customer service agent.

Host Manager

Outback Steakhouse
Ann Arbor, MI
01.2017 - 01.2019
  • Coordinated and organized shift schedules for hosts and hostesses.
  • Conducted comprehensive training sessions for new hires to ensure consistent service standards.
  • Managed guest interactions, providing a warm and inviting atmosphere to begin their visit.
  • Ensured all front-of-house operations were executed according to established protocols and provided necessary assistance.

Key Carrier

Windsor Fashions
Strongsville, OH
09.2015 - 12.2016
  • Handled financial transactions correctly.
  • Ensured the studio was properly locked and secured after closing.
  • Handled the transportation of money from the studio to the bank with precision.
  • Provided personalized styling assistance and size recommendations to clients, ensuring accurate fitting in the fitting rooms.
  • Oversaw inventory management, including counting and restocking, while implementing measures to prevent theft.

Education

Some College (No Degree) - Sports Communication, Management, And Journalism

Eastern Michigan University
Ypsilanti, MI

Some College (No Degree) - Sports Communications, Management, And Journalism

Ohio University
Athens, OH

Skills

  • Staff management
  • Total quality management
  • Coordinating schedules
  • Operational excellence
  • Staff training and development
  • Safety management
  • Sales
  • Customer experiences
  • Strategic planning
  • Communication skills
  • Motivation
  • Team player
  • Interpersonal skills
  • New business development
  • Efficient multi-tasker

Accomplishments

  • Dean's List 2016, 2017, 2018

Timeline

Membership Operations Director

Restore Hyper Wellness
03.2022 - Current

General Manager

Palm Beach Tan
08.2019 - 03.2022

Host Manager

Outback Steakhouse
01.2017 - 01.2019

Key Carrier

Windsor Fashions
09.2015 - 12.2016

Some College (No Degree) - Sports Communication, Management, And Journalism

Eastern Michigan University

Some College (No Degree) - Sports Communications, Management, And Journalism

Ohio University

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Christina Waid