Christina Wales
Harrison,ME
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Re-Entry Services
Sebago Medical Group
01.2023 - Current
- Increased client retention in Western Maine.
- Enhanced client engagement strategies in 2024.
- Implemented changes to better serve the clientele.
- Decreased time to activation within 7 days.
- Improved regional client retention by 84%.
- Maintained quality of service.
- Provided personalized, client centered service.
- Established a new client on-boarding process.
- Increased client base by 90%.
- Streamlined client communication to ensure continuity of care.
Nurse Manager/Health Service Administrator
Alternative Correctional Healthcare
08.2021 - Current
- Applied telehealth technology to expand access to healthcare services, facilitating remote consultations for patients.
- Oversaw daily operations of nursing department, ensuring adherence to safety and quality standards.
- Coordinated staff training sessions to enhance clinical skills, promoting professional development among nursing staff.
- Conducted performance evaluations for nursing personnel, providing constructive feedback to support career growth.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Evaluated patient care processes to identify areas for improvement, implementing changes that enhanced overall patient outcomes.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Coordinated integration of new software into nursing workflows.
- Achieved 100% in OCJ's medical department standards survey.
- Issued routine nursing process audits,
- Led implementation to Diamond/Sapphire EMAR for nursing automation as well as connecting to HIN to improve patient coordination of care.
- Successfully led debriefing sessions with both correctional and nursing staff after traumatic events.
- Mentored junior nurse managers.
- Decreased overtime expenditures by 100% and implemented staff led vacation coverage and time off approvals.
- Leveraged analytics to track performance metrics enabling area providers to track re-incarceration and effectiveness of the MAT program within the region.
LPN Nursing Supervisor
Mountain View Community
05.2018 - 01.2023
- Conducted patient monitoring, identifying changes in condition and coordinating appropriate interventions.
- Administered medications, following prescribed protocols and monitoring for adverse effects.
- Provided wound care management, utilizing evidence-based practices to promote healing and prevent infection.
- Enhanced scheduling processes.
- Engaged with clients and suppliers.
- Boosted morale among employees during the pandemic.
- Maintained a safe work environment.
- Conducted COVID-19 screening for all nursing staff and family entering the building.
- Ensured PPE and supplies were available to nursing staff during the pandemic.
LPN Charge Nurse
Barron Center
05.2008 - 12.2018
- Executed infection control protocols to prevent the spread of healthcare-associated infections.
- Employed wound care techniques to manage and treat various types of wounds.
- Streamlined medication administration processes for improved accuracy, reducing medication errors and ensuring patient safety.
- Coordinated timely admissions, transfers, and discharges for efficient bed utilization within the nursing unit.
- Operated infusion pumps to administer prescribed medications and fluids.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delegated tasks effectively, optimizing staff productivity and maintaining a well-organized nursing unit.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Utilized critical thinking skills to make sound clinical decisions in high-pressure situations, minimizing risks and ensuring patient safety.
- Served as charge nurse, caring for patients with serious illnesses.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Provided compassionate end-of-life care, supporting patients and their families through difficult times.
- Promoted continuity of care by thoroughly documenting shift-to-shift communication in nursing reports.
- Managed complex wound care cases, applying advanced knowledge of wound healing principles to achieve optimal results.
- Developed strong relationships with patients'' families, keeping them informed of progress reports and collaborating on decisions regarding their loved ones'' healthcare plans.
- Assisted physicians during procedures, demonstrating strong clinical knowledge and attention to detail for successful outcomes.
- Maintained accurate medical records in accordance with established protocols, ensuring confidentiality of sensitive information at all times.
- Managed a unit of 6 nurse aides and 36 residents on a semi-skilled unit before transferring to a skilled floor of 21 skilled patients.
- Triaged during the Norovirus outbreak.
Education
Associate of Science - Nursing
Central Maine Community College
Auburn, ME12-2025
Licensed Practical Nurse - Practical Nursing
Intercoast Career Schools
Westbrook02-2010
Bachelor of Science - Nursing
Husson
Bangor, ME05-2001
Bachelor of Science - Nursing
University of Maine
Orono, ME05-2001
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project coordination
- Staff management
- Budget control
- Issues resolution
- Contract and vendor management
- Rules and regulations
Certification
- Certified Wound Care Professional
- MHRT/C
- BLS/First Aid Instructor
- BLS/First Aid Instructor
Timeline
Director of Re-Entry Services
Sebago Medical Group
01.2023 - Current
Nurse Manager/Health Service Administrator
Alternative Correctional Healthcare
08.2021 - Current
LPN Nursing Supervisor
Mountain View Community
05.2018 - 01.2023
LPN Charge Nurse
Barron Center
05.2008 - 12.2018
Associate of Science - Nursing
Central Maine Community College
Licensed Practical Nurse - Practical Nursing
Intercoast Career Schools
Bachelor of Science - Nursing
Husson
Bachelor of Science - Nursing
University of Maine
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