Summary
Overview
Work History
Education
Skills
Timeline
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Christina Davis

North Little Rock,AR

Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Chargeback Customer Service

FIS
North Little Rock, AR
12.2018 - 05.2024
  • assist with fraudulent and dispute transactions on credit cards and prepaid cards.
  • Maintained current knowledge of company products, services, and processes.
  • Assisted customers in resolving issues with their accounts or orders.
  • Maintained a professional attitude while providing excellent customer service.
  • Performed data entry tasks to keep records up-to-date and accurately entered into the system.

Assisted Living Caregiver

Pathfinder, Inc.
Jacksonville, AR
10.2018 - 12.2018
  • Encouraged socialization between residents by organizing group activities and outings.
  • Assisted with meal preparation according to dietary guidelines set forth by health professionals or family members.
  • Ensured that all safety protocols were followed at all times within the facility.
  • Observed and documented changes in resident behavior or physical condition.

Security Supervisor

Boling Security Guard, Inc
Jonesboro, AR
07.2012 - 12.2018
  • Supervised property entrances and exits and monitored employee safety.
  • Provided security team leadership and contributed to on-call duties.
  • Led security team and contributed to on-call shifts.
  • Recorded required data for incident reports and files.
  • Managed security staff schedules for shifts, minimizing overtime costs.

Education

High School Diploma -

North Little Rock High School
North Little Rock, AR
05-2004

Skills

  • Complaint Handling
  • Empathy Display
  • CRM Software Usage
  • Patience Maintenance
  • Customer Service
  • De-Escalation Techniques
  • Call Documentation
  • Quality Control
  • Needs Assessment
  • Account Management

Timeline

Chargeback Customer Service

FIS
12.2018 - 05.2024

Assisted Living Caregiver

Pathfinder, Inc.
10.2018 - 12.2018

Security Supervisor

Boling Security Guard, Inc
07.2012 - 12.2018

High School Diploma -

North Little Rock High School

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Christina Davis