Christina Wallace
Poulsbo,WA
Summary
High-energy, Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Store Manager brings extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
18
18
years of professional experience
Work History
Retail Starbucks Store Manager
STARBUCKS COFFEE COMPANY
Silverdale, WA
09.2005 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members. Not limited to training Retail Store Managers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Create schematics for easy availability for team.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Increasing Customers average ticket to increase sales quarter over quarter.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Leading Store Meetings for training creating an inclusive environment.
- Supervised guests at front counter, answering questions regarding products. A subject matter expert on all products company has to offer.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Successfully supported the Washington State Safety Committee. Providing Partners a voice on safety concerns in the store.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards. Promoted several Baristas to Shift Supervisors as well as Supervisors to Store Managers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Taken and taught several training on De-escalation with customers.
- Assisted in recruiting, hiring and training of team members. Built training plans to support growth and development for all Baristas.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently. Utilized previous week over week data to make in the moment decisions on staffing levels to support the customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off. Weekly till and deposit audits to address any discrepancies.
- Reported issues to higher management with great detail. Reached out for help when needed support.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
No Degree - Organizational Leadership
Arizona State University
Tempe, AZSkills
- Order Supplies
- Goals and Performance
- Employment Law
- Project Management
- Customer Service
- Maximizing Profitability
- Google Docs
- Staff Management
- Manage Budgets
- Accurate Cash Handling
- Financial Management
- Staff Training
- Corporate Social Responsibility
- Time Management
- Microsoft Office
- Apple macOS
- Supply Chain Management3
- Sales Activities
- Financial Statements
- Microsoft Windows
- Store Opening and Closing Procedures
- Financial Forecasting
- Microsoft Outlook
- Microsoft Excel
- Microsoft SharePoint
- Microsoft Internet Explorer
- Team Leadership
- Order Management
- Inventory Management
- Cash Management
- Customer Relations
- Mentoring
- Supply Chain Management
Timeline
Retail Starbucks Store Manager
STARBUCKS COFFEE COMPANY
09.2005 - Current
No Degree - Organizational Leadership
Arizona State University