Summary
Overview
Work History
Education
Skills
Timeline
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Christina Wallace

Houston,TX

Summary

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Arosa Homehealth Services
01.2019 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Education

Bachelor of Science - History

Mississippi Valley State University
Itta Bena, MS
05-2002

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Data entry
  • Help desk support

Timeline

Customer Support Specialist

Arosa Homehealth Services
01.2019 - Current

Bachelor of Science - History

Mississippi Valley State University

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