Christina Waller
Roseville
Summary
Accomplished Director of Housekeeping at Story Point, adept in Quality Assurance and Multitasking Abilities, significantly reduced employee turnover by enhancing professional growth opportunities. Negotiated favorable supply contracts, ensuring efficiency and high-quality service delivery. Excelled in fostering team productivity and patient satisfaction at PACE Southeast Michigan, demonstrating exceptional leadership and culturally competent care.
Overview
13
13
years of professional experience
Work History
Director of Housekeeping
Story Point
05.2024 - Current
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Cultivated positive relationships with local health inspectors, facilitating smooth inspection processes that resulted in consistently high ratings.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Collaborated with human resources to refine recruitment strategies for the housekeeping department, attracting top talent and reducing time-to-fill open positions.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
Lead Patient Care Associate
PACE Southeast Michigan
07.2021 - 05.2024
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Scheduled and accompanied clients to medical appointments.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Customer Service Representative
Henry Ford Hospital
01.2020 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Updated account information to maintain customer records.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Handled customer inquiries and suggestions courteously and professionally.
Housekeeping Supervisor
Double Tree By Hilton
01.2012 - 01.2020
- Worked with front desk to respond promptly to all guest requests.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Increased employee performance through effective supervision and training.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Maintained required records of work hours, budgets and payrolls.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Associate of Arts - Social Work
Macomb Community College
Warren, MI06.2025
Skills
- Mobility Assistance Aptitude
- Vital Signs Measurement
- Quality Assurance
- First Aid and Safety
- Culturally Competent Care
- Patient Health Information Access
- Multitasking Abilities
- Patient Information Collection
- Medical Equipment Operations
- Data Collection
- Nursing Staff Support
- Community Activities
- Healthcare Operations
Timeline
Director of Housekeeping
Story Point
05.2024 - Current
Lead Patient Care Associate
PACE Southeast Michigan
07.2021 - 05.2024
Customer Service Representative
Henry Ford Hospital
01.2020 - 05.2021
Housekeeping Supervisor
Double Tree By Hilton
01.2012 - 01.2020
Associate of Arts - Social Work
Macomb Community College
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