Christina Walters
MILLSBORO,DE
Summary
Dynamic sales associate with proven success at Dunkin' Donuts, consistently exceeding sales targets through exceptional customer service and relationship building. Skilled in inventory control and upselling, I foster positive shopping experiences that enhance customer loyalty and drive revenue growth. Recognized for my ability to engage customers and implement effective sales strategies.
Overview
39
39
years of professional experience
Work History
Sales Associate
Dot's Discount Tobacco
03.2020 - 01.2022
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Sales Associate
Dunkin' Donuts
05.2019 - 08.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Assistant Store Manager
Uncle Willies
03.1995 - 08.1999
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Poultry Processor
Paramount Poultry/ Allen's
09.1982 - 11.1993
- Eliminated non-compliant products from production line.
- Separated dark meat from light meat using Type knife.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Built and packed boxes for shipment.
- Loaded and operated defining and skinning machines.
- Increased accuracy in weight measurements for packaged products, minimizing discrepancies in inventory management.
- Removed skin, feathers, and scales from poultry carcasses at beginning of processing line.
- Informed supervisors of any irregularities or concerns regarding product quality or equipment functionality, proactively addressing potential issues.
- Inspected poultry product for defects and removed defective pieces from conveyor belt.
- Managed time effectively to meet daily production goals without sacrificing attention to detail and quality standards.
- Consistently adhered to strict food safety protocols while performing various tasks throughout the workday.
- Cut and trim white and dark meat and special cuts to prepare for packaging.
- Collaborated with team members to streamline operations and optimize overall production output.
- Followed safety precautions with knives and trimming equipment to create accident-free environment.
- Expedited order processing, accurately packaging poultry products for timely distribution.
- Demonstrated strong multitasking capabilities while managing multiple concurrent tasks within a fast-paced processing environment.
- Contributed to workplace safety by adhering to established guidelines and procedures.
- Placed poultry on scales to weigh and tag containers with individual package weight and contents.
- Enhanced production efficiency by implementing accurate cutting and deboning techniques.
Education
High School Diploma - Business
Woodbridge High School
Bridgeville, DE06.1981
High School Diploma - Data Processing
Sussex Technical High School
Georgetown, DE06.1981
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Listening skills
Inventory control
Time management
Upselling
Payment processing
Multi-tasking strength
Business development
Problem-solving
Order processing
Client account management
Problem-solving skills
Relationship building
Promotional support
Contract preparation
Client service
Goal oriented
Sales strategies
Sales expertise
Excellent people skills
Reliable and punctual
Verbal/written communication
Cash handling
Flexible schedule
Exceptional customer service
Sales goals attainment
Cash handling accuracy
Negotiation tactics
Relationship selling
Product promotions
Sales training
Point of sale operation
Brand promotion
Display setup
Meeting deadlines
Money handling
Retail store operations
POS system operation
Task prioritization
Cash register operation
Stocking and receiving
Outgoing personality
Inventory tracking
Strategic planning
Building rapport
Store opening and closing
Merchandise display
Cleaning techniques
Product recommendations
Complex Problem-solving
Adapt to diverse groups
Conflict resolution
Guest relations
Product demonstrations
Self-checkout assistance
Persuasion techniques
Policy and procedure adherence
Professional demeanor
Fraud detection
Dispute mediation
Friendly and outgoing
Customer engagement
Verbal and written communication
Upselling and cross selling
Feedback implementation
Product guidance
Service oriented
Positive and professional
Calm demeanor
Financial records analysis
Prospecting and telemarketing
Retail merchandising expertise
Energetic self-starter
Written and oral communication skills
Reading comprehension skills
Excellent communication skills
Exceeds sales goals
Superb time management
Retail loss prevention
Timeline
Sales Associate
Dot's Discount Tobacco
03.2020 - 01.2022
Sales Associate
Dunkin' Donuts
05.2019 - 08.2020
Assistant Store Manager
Uncle Willies
03.1995 - 08.1999
Poultry Processor
Paramount Poultry/ Allen's
09.1982 - 11.1993
High School Diploma - Business
Woodbridge High School
High School Diploma - Data Processing
Sussex Technical High School