Summary
Work History
Education
Skills
Timeline
Christina Ward

Christina Ward

Red Bluff,CA

Summary

Dynamic and results-oriented professional with extensive experience in office management and customer service, notably at All Pro Pest Control Llc. Excelled in organizational skills and office administration, achieving a consistent increase in customer satisfaction. Skilled in data entry and relationship building, I significantly improved inter-departmental communication and efficiency.

Work History

Office Manager

All Pro Pest Control Llc
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Receptionist

Santa Clarita Classified
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Office Worker

KBET Radio
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.

Sales

Scentsy
  • Implemented effective sales strategies to consistently achieve and exceed sales targets.
  • Organized sales events to showcase products, leading to increased customer engagement and sales growth.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Converted prospects into sales, resulting in doubling of sales for Number consecutive months.

Customer Service Representative

Sears
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

High School Diploma - All

Learning Post High School, Valencia, CA
1992

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Document management
  • Clerical support
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Inventory control
  • Human resources
  • Supply management
  • Administrative oversight
  • Employee training
  • Financial reporting
  • Expense reporting

Timeline

Office Manager - All Pro Pest Control Llc
Receptionist - Santa Clarita Classified
Office Worker - KBET Radio
Sales - Scentsy
Customer Service Representative - Sears
Learning Post High School - High School Diploma, All

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Christina Ward