Christina Ward
Bridgeport,WV
Summary
Dynamic culinary professional with extensive experience as Head Cook at Tudors Biscuit World, excelling in kitchen management and food safety. Proven ability to enhance efficiency through innovative meal prep techniques and strong team collaboration. Skilled in recipe creation and maintaining high sanitation standards, ensuring exceptional dining experiences for guests.
Overview
2008
2008
years of professional experience
Work History
Head Cook
Tudors Biscuit World
- Ensured kitchen workspace remained clean and organized to uphold safety standards.
- Mastered operation of kitchen equipment such as ovens, grills, and food processors.
- Supported inventory management by tracking ingredient supplies and reporting shortages.
- Implemented health guidelines to uphold food handling and sanitation protocols.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Successfully managed special events
- Increased efficiency in kitchen, introducing pre-prep system that sped up meal preparation times.
- Maintained high standards of food safety and cleanliness, surpassing local health inspections.
- Set up and broke down kitchen for service.
Cook/Waitress
HighwayGrill
04.2004 - 08.2007
- Prepared diverse menu items in accordance with recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Collaborated with team members to efficiently execute meal service during peak hours.
- Implemented food safety practices to minimize waste and enhance overall kitchen efficiency.
- Developed seasonal specials that improved customer satisfaction and increased repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Planned menus for different events, seasons and customer requests.
- Upsold daily specials and promotions, contributing to increased revenue generation for establishment.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business opportunities.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Country Kitchen Restaurant
03.2000 - 10.2003
- Delivered exceptional customer service in fast-paced environment.
- Managed multi-table service efficiently, ensuring timely order delivery.
- Assisted in training new staff on restaurant protocols and menu items.
- Collaborated with kitchen staff to synchronize meal preparation and service flow.
- Maintained cleanliness and organization of dining area throughout shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Dave's Restaurant and Lounge
06.1997 - 09.1998
- Provided exceptional customer service to enhance dining experience.
- Accurately processed orders and managed transactions using POS system.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area for guest satisfaction.
- Adapted quickly to fast-paced environment while maintaining high service standards.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
GED -
Frontier High School
New Matamoras, OHEarly Childhood Education
Southern West Virginia Community And Technical College
Logan, WVSkills
- Verbal and written communication
- Food storage
- Meal preparation
- Food preparation
- Food safety
- Kitchen equipment operation and maintenance
- Cleaning and sanitation
- Food spoilage prevention
- Restaurant operations
- Food plating and presentation
- Waste reduction
- Sanitation standards
- Kitchen management
- Recipe creation
- Sauce making
- Grilling techniques
- Cooking
- Inventory control
- Kitchen operations management
- Kitchen sanitation management
- Safety and health guidelines
- Food safety procedures
- Team collaboration
- Food prep planning
- Safe food handling
- Creative thinking
- Relationship building
- Food handler certification
- Pantry restocking
- Food handlers card
- Kitchen equipment operation
- Batch cooking
- Food stock and supply management
Timeline
Cook/Waitress
HighwayGrill
04.2004 - 08.2007
Waitress
Country Kitchen Restaurant
03.2000 - 10.2003
Waitress
Dave's Restaurant and Lounge
06.1997 - 09.1998
Head Cook
Tudors Biscuit World
GED -
Frontier High School
Early Childhood Education
Southern West Virginia Community And Technical College