Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Washer

Conroe,TX

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Product Manager

InfuseFlow
07.2022 - Current
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Optimized product performance with data-driven analysis and continuous improvement initiatives.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Launched successful products by conducting thorough market research and identifying customer needs.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Improved software quality by conducting comprehensive testing, including functional, performance, and regression tests.
  • Managed a portfolio of key accounts, ensuring consistent communication and support throughout the customer lifecycle.
  • Enhanced user experience by creating clear and concise technical documentation for software products.
  • Enhanced software user proficiency by conducting comprehensive training sessions with end users.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Improved customer satisfaction by quickly addressing and resolving concerns with products or services.

Technical Support Analyst

HTC Global Services
02.2022 - 07.2022
  • Provided Tier 1 IT support to hospital staff and patients through desk side support services.
  • Resolved a diverse range of technical issues across multiple systems and applications such as MyChart, Epic and ServiceFocus for staff and patients.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

District Lead Pharmacy Technician

CVS Health
06.2013 - 02.2022
  • Worked with a small pod of technicians to conduct rapid result Covid-19 testing at long term care facilities.
  • Set up and modified patient profiles in RXConnect to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Trained newly hired technicians among 15 stores in the district.

Education

Cyber Security

LSU Fullstack Academy

Skills

  • Project Management
  • Product Management
  • Staff Management
  • Timeline Management
  • Startup Experience
  • Customer Training
  • Technical Support
  • Technical Documentation
  • Implementations
  • Progress Monitoring

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Product Manager

InfuseFlow
07.2022 - Current

Technical Support Analyst

HTC Global Services
02.2022 - 07.2022

District Lead Pharmacy Technician

CVS Health
06.2013 - 02.2022

Cyber Security

LSU Fullstack Academy

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Christina Washer