Overview
Summary
Work History
Education
Skills
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Timeline
BusinessAnalyst

CHRISTINA TORRES

Lexington

Overview

23
23
years of professional experience

Summary

Motivated leader with a strong background overseeing all areas of business management, finance, & business analytics. Proactive and organized with an enthusiastic commitment to meeting aggressive business goals.

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize outreach.

Seasoned professional knowledgeable about operations and offering top-notch project management, team leadership, and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical leader with excellent multitasking abilities.

Work History

Director of Operations

The Signature Club
Lexington
04.2023 - Current
  • Directed daily operations to enhance service quality and customer satisfaction.
  • Managed staff recruitment, training, and performance evaluations for efficiency.
  • Oversaw budget management and expense control for operational activities.
  • Collaborated with department heads to align operational goals with strategic objectives.
  • Developed operational policies to ensure compliance with industry standards.
  • Coordinated vendor relationships to optimize supply chain processes and costs.
  • Implemented process improvements to streamline workflows and reduce delays.
  • Created policies and procedures for improved workflow processes.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Established operational guidelines and identified opportunities for improvement.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Biweekly payroll processing
  • New hire onboarding and management
  • Historical audit and analysis

Business Analyst

VALVOLINE
Lexington
08.2020 - 04.2023
  • Maintained & fostered positive relationship with business partners & customers while ensuring accurate & timely reporting of all financial reporting.
  • Partnered with all operations teams to set & ensure clear understanding of financial goals & targets annually.
  • Worked with global & regional operations financial team to implement financial optimization programs & to analyze progress throughout the year by tracking analytics monthly & quarterly against goals.
  • Completed monthly P&L reviews, LE analysis, & balanced monthly reports.
  • Planning & assisting in creating annual & long-range plans for multiple departments which result in fiscal year operating plans that range from 3-5 years.
  • Ensured accuracy of all financial reporting.
  • Audit of Capitalized Expenditures for long-range periods for reporting & finance leadership.
  • Research, analyze, & explain current & past activity, expected trends & potential effect of change. Presents & supports findings & recommendations to various management levels within the organization.
  • Reviews & recommends process improvements to the inventory reconciliation process to significantly increase efficiency that positively impacts the frequency to manually review physical inventories.
  • Determines the effect of operating program changes to existing financial systems.
  • Recommends solutions to complex financial issues and prepares changes in the financial systems with approval at executive management level.
  • Develops & reports on nonstandard accounting, financial & operational reports that require an in-depth knowledge of finance and operations.
  • Coordinate information for annual audit.
  • Maintained & updated business intelligence tools & database.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Assisted with creating data cubes and OLAP models to improve data analysis.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Generated standard and custom reports to provide insights into business performance.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Created data models to support decision-making processes.
  • Implemented business intelligence solutions to increase operational efficiency.

Business Manager/FP&A Analyst

SOLUTION ONE INDUSTRIES
Lexington
08.2019 - 08.2020
  • Perform & manage day-to-day business operations.
  • Manage HR, Finance, & Operations staff.
  • Developed & process monthly financial reports, Profit & Loss statements, forecast assessments, reconciliation reports, variance analyses, performance reviews, & revenue & expense management trend analysis.
  • Month-end close procedures, Bank & Credit card reconciliations, General ledger reconciliation & biweekly payroll processing to include union dues.
  • Management of all annual budgetary processes including the posting of AP accruals & transfers.
  • Various accruals for commissions, billable items & expenses.
  • Assist with day-to-day operations of the accounting department including treasury functions, preparing ach transfers, filing, report generation, etc.
  • Prepare, analyze, & review invoicing to customers.
  • Monthly, weekly & daily reporting used by management.
  • Improve systems & procedures & initiate corrective actions for Union employees.
  • Review on month end financial information.
  • Coordinate information for annual audit.

Business Manager/Business Analyst/FP&A Analyst

IHEART MEDIA
Lexington
04.2013 - 08.2019
  • Performed & managed day-to-day business operations while assisting executive & departmental leadership teams in financial & contractual obligations for events & daily business functions.
  • Various accruals for commissions, billable items, & expenses.
  • Developed monthly financial reports, profit & loss statements, forecast assessments, variance analyses, performance reviews, & revenue & expense management trend & analysis.
  • Annual budget planning, review, & execution. Owned budgeting & forecasting process.
  • Developed & maintained ongoing active dialogue with clients, operators, vendors, & department heads to identify & resolve issues with financial processes.
  • Managed company financial & strategic goals to assure maximum efficiency by cutting cost while driving revenue.
  • Envisioned, articulated, & executed strategy to assure each department ran smoothly & upheld company guidelines.
  • Interviewed, hired, & performed on-boarding. Planned team-building activities, mentoring programs, & Employee training & moral workshops.
  • Proactively looked at business opportunities & challenges developed plans to mitigate risk.
  • Developed strategic & operational business & financial plans designed to meet short & long-term goals & objectives.
  • Processed payroll, time keeping, & finalized reports to assure accuracy for all full time, hourly, contact, & commissioned employees.
  • Oversaw all areas of finance such as auditing daily sales & deposit information, client reporting, billing & collections, & Month end close.
  • Reviewed, approved, & recorded expense reports to assure accuracy & policy adherence.
  • Approved, Audited, maintained, & distributed Company trade inventory.
  • Presented oral & written reports on trends, individual market productivity for market & regional operations.
  • EEO & public file management.
  • Managed building care, maintenance, updates, & re-branding. Negotiated annual contracts with vendors to assure maximum efficiency while keeping the building in top condition. Managed & executed multiple remodels & build outs including, but not limited to, the addition of a live acoustic lounge, staff kitchen remodel, sales floor remodel.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Assisted with hiring process and training of new employees.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Communicated with customers and vendors positively with particular attention to problem resolution.

Accounts Payable/Accounts Receivable

BALL HOMES LLC
Lexington
04.2011 - 04.2013
  • Prepared work by gathering and sorting documents and related information.
  • Paid invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment.
  • Obtained revenue by verifying transaction information, computing charges, and refunds, and preparing and mailing invoices by deadline.
  • Collected revenue by reminding delinquent accounts and notifying customers of insufficient payments while maintaining positive relationships.
  • Prepared financial reports by collecting, analyzing, and summarizing account information and trends.
  • Maintained accounting ledgers by posting account transactions.
  • Verified accounts by reconciling statements and transactions.
  • Resolved account discrepancies by investigating documentation, issuing stop payments and adjustments.
  • Maintained financial security by following internal accounting controls.
  • Secured financial information by completing database backups.
  • Maintained financial historical records by filing accounting documents.
  • Contributed to team effort by accomplishing related results as needed to meet strict weekly, monthly and annual deadlines.

Accounting/Finance/Bookkeeper III

THE LEXINGTON
Herald
06.2002 - 04.2011
  • Utilized various accounting software to record, store, and analyze information.
  • Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists.
  • Compiled budget data and documents based on estimated revenues, expenses, and previous budgets.
  • Matched order forms with invoices and recorded the necessary information.
  • Compared computer printouts to manually maintained journals to verify accuracy.
  • Reconciled records of bank transactions while maintaining inventory records.
  • Accessed computerized backup to answer questions related to specific accounts.
  • Reconciled or noted and reported discrepancies found in records.
  • Coded documents according to company procedures.
  • Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Complied with federal, state, and company policies, procedures, and regulations.
  • Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.

Education

BACHELOR OF BUSINESS ADMINISTRATION - Finance and Business Management

MOREHEAD STATE UNIVERSITY
12.2011

ASSOCIATE OF ARTS -

UNIVERSITY OF KENTUCKY
05.2007

Skills

  • Complex Problem Solving
  • Critical Thinking
  • Judgment and Decision Making
  • Systems Analysis
  • Active Learning
  • Management of Financial Resources
  • Time management
  • Multitasking
  • Administration and Management
  • Communication
  • Salesforce
  • Netsuite
  • Excel/IBM/Café/PAX
  • Oracle
  • Peoplesoft
  • Workday
  • Business Analysis
  • General Ledger Reconciliation
  • Business Intelligence
  • Analytics
  • Accounts Payable
  • General Ledger Accounting
  • Financial Report Writing
  • Account Reconciliation
  • Forecasting
  • Human Resources
  • Accounting
  • Financial Analysis
  • Journal Entries
  • Payroll
  • Pricing
  • Accounts Receivable
  • Profit & Loss
  • Office Management
  • SAP/SAC Cloud
  • Database design
  • Cost accounting
  • Strategic planning
  • Pivot tables
  • Quantitative analysis
  • Corporate accounting
  • SQL
  • Data visualization
  • GAAP
  • Budget management
  • Operational strategy
  • Process improvement
  • Policy development
  • Financial analysis
  • Customer relationship management
  • Analytics reporting
  • Performance evaluation
  • Team leadership
  • Effective communication
  • Problem solving
  • Training facilitation
  • Conflict resolution
  • Change management
  • Resource allocation
  • Performance analysis
  • Quality assurance
  • Operational efficiency
  • Process improvements
  • Operations oversight
  • Schedule oversight
  • Financial controls implementation
  • Workforce planning
  • Cost control
  • Strategic planning and execution
  • Business management
  • Risk mitigation
  • Leadership training
  • Decision-making
  • Business process reengineering
  • Marketing strategy
  • Data analysis
  • Policy development and enforcement

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Work Permit: Authorized to work in the US for any employer

Timeline

Director of Operations

The Signature Club
04.2023 - Current

Business Analyst

VALVOLINE
08.2020 - 04.2023

Business Manager/FP&A Analyst

SOLUTION ONE INDUSTRIES
08.2019 - 08.2020

Business Manager/Business Analyst/FP&A Analyst

IHEART MEDIA
04.2013 - 08.2019

Accounts Payable/Accounts Receivable

BALL HOMES LLC
04.2011 - 04.2013

Accounting/Finance/Bookkeeper III

THE LEXINGTON
06.2002 - 04.2011

BACHELOR OF BUSINESS ADMINISTRATION - Finance and Business Management

MOREHEAD STATE UNIVERSITY

ASSOCIATE OF ARTS -

UNIVERSITY OF KENTUCKY

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CHRISTINA TORRES