Christina Wells
Augusta,ME
Summary
Results driven medical biller with several years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.
Overview
18
18
years of professional experience
Work History
Medical Billing Specialist
Child Development Services
Augusta, ME
06.2011 - 10.2024
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Reconciled codes against services rendered.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
Medical Billing Specialist/Customer Service Representative
Mckesson Corporation
Lewiston, ME
09.2008 - 11.2010
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Customer Service Representative
T Mobile
Waterville, ME
10.2006 - 09.2008
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Bachelor of Science - Business Administration
Thomas College
Waterville, ME06-2001
Associate of Applied Science - Legal Secretarial
Mid State College
Augusta, ME06-1998
Skills
- Denial management
- Microsoft software applications proficiency
- EZClaims software applications proficiency
- CPT knowledge
- Knowledgeable in Great Plains software
- Medical claims submission
- Medicare and Medicaid processes
- Insurance verification
- Claim submission
Timeline
Medical Billing Specialist
Child Development Services
06.2011 - 10.2024
Medical Billing Specialist/Customer Service Representative
Mckesson Corporation
09.2008 - 11.2010
Customer Service Representative
T Mobile
10.2006 - 09.2008
Bachelor of Science - Business Administration
Thomas College
Associate of Applied Science - Legal Secretarial
Mid State College
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