Christina Wensell

Multiple Team Lead

H & R Block Tax Services

12.2022 - 04.2025

Continued education in Federal and State regulations and requirements annually, as well as increase knowledge and certification level.
Attended weekly district level meetings for team building, additional management guidelines, as well as learn new skills through collaboration.
Managed daily operations across multiple store locations to ensure consistent service delivery, managing up to 37 employees at one given season.
Interviewed/Hired/trained, and retained high-performing teams through ongoing coaching and development opportunities.
Provided daily reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Led regular team chat on Teams platform-detailing where team is daily- focusing on targets- contributed with leading best practices, and address any challenges faced across multiple locations.
Enhanced overall team performance by providing regular coaching, feedback, and skill development contest/skill building games, as well building drive and success in staff.
Weekly coordinated work schedules for 3 offices, looking at prior timeline performance in each office, and adjusting accordingly. Focused on accepted time off requests and found coverage for short shifts, provided increased staff during peak and maintain even flow through the work season. Taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist employees and obtain 100% customer satisfaction and loyalty to the office and brand. As well as Identify and qualify customer needs and negotiate and close profitable returns with high success rate
Improved customer experience by addressing feedback promptly, resolving issues effectively, and implementing service improvements as needed through call campaigns and leader calls.
Enhanced loss prevention efforts by enforcing strict security protocols at each location while conducting routine audits of inventory levels.
Coordinated self office audits of daily opening and closing procedures, as well as maintaining safety and privacy of client information, and financial documents and resources.
Assisted in the creation of ,materials, ensuring alignment with brand guidelines.
Organized in participation with City parades, Office Grand Opening events, trade shows to showcase products or services effectively to potential customers or partners.
Collaborated partnerships with neighborhood businesses to maximizing brand exposure in target markets for their associates as well as their clients.
Collaborated with team leads across district/region on promotional initiatives to drive sales growth across offices. Implemented inventory management systems to optimize stock levels and reduce waste.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
2025- successfully Met goals and exceeded goals that were set for individual offices under my leadership. Awarded 21 trophies for the year of 2025-for revenue surpassed from prior year.