Christina Weston
Surprise,AZ
Summary
Focused former dental hygienist with several years of expertise in assessment, treatment and prevention of disease. Highly accomplished in educating patients on oral health, hygiene and disease prevention. Gifted at building relationships with patients by making friendly conversation, ensuring comfort throughout procedures.
Friendly sales representative able to foster long term clients through relationship building
Overview
32
32
years of professional experience
Work History
Certified Registered Dental Hygienist
Dr's Yamamoto and Lee
Roseville , California
2001.01 - 2016.08
- Provided preventative dental care services to patients, including scaling and root planing, prophylaxis, fluoride treatments, pit and fissure sealants.
- Applied topical anesthetics for gum tissue procedures.
- Sterilized instruments before and after each patient use according to infection control protocols.
- Performed patient screenings such as oral cancer screening, periodontal charting and head and neck inspection.
- Monitored patient's vital signs during treatment procedures as needed.
- Ordered supplies and maintained inventory levels in the clinic.
- Participated in continuing education courses to stay abreast of new developments in the field of dental hygiene.
- Conducted intraoral exams using mirrors, probes and x-ray equipment to detect any abnormalities or diseases in the mouth.
- Maintained accurate records of all dental treatments performed using electronic dental record software systems.
- Reviewed medical history forms with each patient prior to beginning treatment process.
- Took digital x-rays of teeth for diagnosis of tooth decay or other problems.
- Educated patients on proper brushing, flossing and other oral hygiene techniques.
- Implemented new procedures when they became available to increase effectiveness of the practice
Customer Service Manager
Ultimate Home Improvement
Sacramento , CA
1999.08 - 2000.10
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Managed call center
- Increased sales rate from call center
- Ran campaigns in various regions for sales representatives
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Developed and implemented strategies for providing excellent customer service experience.
Certified Registered Dental Hygienist
Dr Michael Spektor
Bellevue , Washington
1984.10 - 1992.12
- Provided preventative dental care services to patients, including scaling and root planing, prophylaxis, fluoride treatments, pit and fissure sealants.
- Applied topical anesthetics for gum tissue procedures.
- Sterilized instruments before and after each patient use according to infection control protocols.
- Performed patient screenings such as oral cancer screening, periodontal charting and head and neck inspection.
- Monitored patient's vital signs during treatment procedures as needed.
- Provided periodontal treatments before and after surgery
- Taught patients the root causes of periodontal disease and the relationship between overall health and periodontal disease
Registered Dental Hygienist
Dr Robert Spreen
, WA
1985.06 - 1989.10
- Applied sealants, fluorides, desensitizing agents, topical anesthetics, cavity varnishes, and other restorative materials to teeth surfaces as needed.
- Instructed patients on postoperative instructions regarding medications, diet, brushing and flossing techniques.
- Collaborated with dentists in developing individualized treatment plans for each patient's needs.
- Through thoroughly educating patients and getting increasing case acceptance created increased production in the office
Education
Associate of Applied Science - Dental Hygiene
Shoreline Community College
Seattle, WA1984-06
Associate of Science - Science, Anatomy And Physiology, Biology
Bellevue College
Bellevue, WA1982-06
Skills
- Sedation administration
- Dental disease treatment
- Anesthetic Administration
- Sales coordinator
- Call center manager
- Appointment Scheduling
- Accident, Life and Health sales and former licensed administrator
Timeline
Certified Registered Dental Hygienist
Dr's Yamamoto and Lee
2001.01 - 2016.08
Customer Service Manager
Ultimate Home Improvement
1999.08 - 2000.10
Registered Dental Hygienist
Dr Robert Spreen
1985.06 - 1989.10
Certified Registered Dental Hygienist
Dr Michael Spektor
1984.10 - 1992.12
Associate of Applied Science - Dental Hygiene
Shoreline Community College
Associate of Science - Science, Anatomy And Physiology, Biology
Bellevue College
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