Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina whitaker

GREENVILLE,MS

Summary

Dynamic service professional with a proven track record at Oakes Auto Group, excelling in customer service and relationship building. Enhanced customer satisfaction through effective communication and problem-solving skills, while managing appointment schedules to reduce wait times. Recognized for upselling services, contributing to increased revenue and fostering client loyalty.

  • Handle all types of customer service requirements in stressful environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 25+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.

Dependable Service Writer with years of experience providing job workflow management and operations assistance to department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers.

  • Performance-oriented bringing 15-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of any position. Ready to help team achieve company goals.

Overview

2026
2026
years of professional experience

Work History

Service Writer

Oakes Auto Group
04.2016 - Current
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Advised management members on customer issues or mechanical repair problems.

Warranty Administrator

Oakes Auto Group
2014 - Current
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Monitored factory recalls and announcements to stay on top of changes.
  • Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Maintained detailed service and customer records.
  • Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
  • Gathered paperwork and contacted customers to book appointments.

Switchboard Operator

Oakes Auto Group
2011 - Current
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Connected callers with appropriate professional, department, or business.
  • Documented messages and forwarded to correct individual.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Processed customer payments for timely, accurate order fulfillment.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.

Education

Yazoo County High School
Yazoo City, MS
05-2009

Skills

  • Customer service expertise
  • Multitasking and organization
  • Problem-solving
  • Friendly, positive attitude
  • Dependable and responsible
  • Computer skills
  • Calm under pressure
  • Decision-making
  • Customer service
  • Critical thinking
  • Sales transactions
  • Schedule coordination
  • Communicating with clients
  • Appointment scheduling
  • Invoice filing
  • Relationship building
  • Sales expertise
  • Multi-line phone talent
  • Problem-solving skills
  • Multitasking Abilities
  • Money handling
  • Stress tolerance

Timeline

Service Writer

Oakes Auto Group
04.2016 - Current

Warranty Administrator

Oakes Auto Group
2014 - Current

Switchboard Operator

Oakes Auto Group
2011 - Current

Yazoo County High School
Christina whitaker