Christina Whitecotton
Kansas City,MO
Summary
Energetic Product Manager comfortable managing staff, infrastructure and business relationships with equal ease. Successful leader of product launches across multiple manufacturing arenas. Skillful in owning every phase of production design, testing and manufacture. Proficient in building interdisciplinary relationships with sales and marketing teams to apply customer feedback and product testing results for superior outcomes.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Senior Product Manager
Cerner
Kansas City, MO
01.2019 - 09.2022
- Collaborated with cross-organizational stakeholders to ensure the successful release of new or improved product functionalities.
- Responsible for overseeing the development, testing, and implementation of the solution and validating the final product to the defined requirements using the agile software development process.
- Owner of the product backlog, worked cross-functionally with the product owner and stakeholders to prioritize and clarify complex product requirements.
- Translated business requirements into product features, prioritized the roadmap, managed interdependencies, and planned release schedule.
- Balanced resources for scrum teams across features, defects, risk prevention, and retirement of technical debt.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Manager Lead Solution Designer
Cerner Corporation
Kansas City, MO
03.2014 - 12.2018
- Functioned as the subject matter expert by providing extensive knowledge, techniques, and expertise of the Cerner Contract Management solution development process.
- Led the Soarian Financial pricing engine conversion, which required me to lead and participate in workgroups, both internal and external, to bridge gaps between clinical and financial operations.
- Wrote comprehensive user manuals for new products and additional technical documentation.
- Analyzed user feedback and implemented changes to product design.
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Validated the final product to the defined requirements using the agile software development process.
- Formed relationships and managed clients as development partners of applications and ability to verify that the solution meets functional requirements and approval for the release of the solution.
- Primary contact for all development partner activities.
- Provided daily support and support around production event releases.
- Defined and prioritized user stories within an agile team’s backlog to streamline execution and quality of product development.
- Defined and prioritized user stories within an agile team’s backlog to streamline execution and quality of product.
- Managed the development, testing, and implementation of the solution using agile processes and validated that the final product met requirements.
Owner/CEO
RPMS Solutions, Inc
06.2010 - 12.2018
- Prepared and executed proposals and contract agreements for services offered.
- Highlighted areas primed for improvement, including weak processes or areas needing attention to the Revenue Cycle Director, Chief Pharmacist, CEO, and CFO.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Posted payments and collections on regular basis.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated personnel documents for hiring, reassignment, performance evaluation, promotion, employee recognition, and training activities for 8 employees.
Program Analyst
CNI Technologies, LLC.
06.2007 - 05.2010
- Supported IHS’s RPMS EHR, which is a derivation of the Veterans Health Information Systems and Technology Architecture (VistA) EHR system developed by the Department of Veteran Affairs (VA)
- Led workgroups related to the practice management and software development process related to the accounts receivable, outpatient pharmacy, third-party billing, and patient registration software packages
- Functioned as the program analyst/subject matter expert by providing extensive knowledge, techniques, and expertise of the Pharmacy Point of Sale software development process
- Responsible for daily monitoring and facilitating the development, testing, and implementation of the technical solution and validating the final products to the defined requirements
- Collaborated with business owners at an executive level for application testing and release phase of the project lifecycle
- Scheduled incoming projects, re-prioritizing backlog, reported to business owners and management and interpreted priorities in the execution of daily work and scheduling
- Execution of automated test scripts, developed test plans, and reported findings to leadership and business owners
- Prepared and reviewed technical documentation, such as user guides, training manuals, and system specifications, before distribution to end users.
Administrative Pharmacy Billing Technician
Indian Health Services
08.2005 - 06.2007
- Functioned as the administrative pharmacy technician and assistant to the chief pharmacist.
- Areas of focus included pharmacy billing, accounting, claims follow-up, prescription data processing, dispensing, and supply management.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor of Science - Information Technology
Rogers State University
Claremore, OK12.2008
Associate of Arts - Business Administration And Management
Rogers State University
Claremore, OK12.2005
Skills
- Functional and Business Requirements
- Agile Methodology
- Product Development
- A/B Testing
- Marketing Strategies and Research
- Critical Thinking
- Roadmap Development
- Product Definition
- Gathering Requirements
- Product LifeCycle Management
- Best Practices and Methodologies
- Business and Processing Documentation
Certification
- Certified Scrum Product Owner (CSPO)
- Certified Revenue Cycle Representative (CRCR)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Product Manager
Cerner
01.2019 - 09.2022
Manager Lead Solution Designer
Cerner Corporation
03.2014 - 12.2018
Owner/CEO
RPMS Solutions, Inc
06.2010 - 12.2018
Program Analyst
CNI Technologies, LLC.
06.2007 - 05.2010
Administrative Pharmacy Billing Technician
Indian Health Services
08.2005 - 06.2007
Bachelor of Science - Information Technology
Rogers State University
Associate of Arts - Business Administration And Management
Rogers State University
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