Christina Whited
Fredericktown,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
Farmington Presbyterian Manor
2022.12 - 2022.12
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Direct Support Professional
Sunnyhillinc
2020.03 - 2022.11
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Transit Bus Driver
OATS Transportation
2017.11 - 2020.02
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Monitored students and other passengers during transit to encourage safe transport.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from [Location].
- Maintained clean and neat shuttle for passenger comfort.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Planned routes and made proactive adjustments using GPS apps to account for traffic problems.
- Followed schedules precisely to completely daily routes.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Assisted passengers with moving and securing baggage.
- Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
Deli Associate
Karsch's Village Market
2017.05 - 2017.08
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Created appealing food arrangements for party trays and specialized orders.
Health Aide
Disability Resource Association
2017.01 - 2017.04
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Provided housekeeping and laundry services, shopped for food, and served meals and snacks.
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Visited over [Number] households per [Timeframe] to provide daily health care to patients.
- Assisted patients in and out of bed, automobiles and wheelchairs to bring patient to lavatory and up and down stairs.
- Helped with general light housekeeping and transportation arrangements.
Direct Support Professional
Sunnyhillinc
2014.03 - 2017.01
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Deli Department Manager
Walmart
2010.06 - 2014.06
- Developed and implemented systems to maintained accurate records of product costs, production and losses.
- Worked with [Job title] to develop and implement standard and special menu items and deli selections.
- Negotiated with suppliers for favorable pricing and delivery schedules.
- Delivered front-end support to staff during rush periods.
- Purchased products for deli department according to store product guidelines.
- Inventoried food products and associated materials on [Timeframe] basis.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Customer Care Representative
ACCENT Marketing Services LLC
2008.10 - 2009.07
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Warranty Exchange Representative
Convergys, AT&T
2007.12 - 2008.10
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums, and refunds.
Customer Service Representative/Cashier
Walmart
2006.05 - 2007.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier/Customer Service Associate
Bargain Depot
2000.08 - 2001.09
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Greeted over [Number] patients per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each [Timeframe].
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Education
No Degree - Computer Programming
Vatterott College - Berkeley
St Louis, MO09.2002
High School Diploma -
Arcadia Valley High School
Ironton, MO05.2000
Skills
- Medication Administration
- Insulin Injections
- Drug Preparation
- Vital Signs Documentation
- Pulse Oximetry
- Blood Sugar Monitoring
- Office Support
- Cash Management
- Cash Drawer Management
- Till Counting
- Refunds and Exchanges
- Cash Register Systems
- Credit and Cash Transactions
- Money Handling
- Customer Service Excellence
- Receipt and Refund Issuance
- Customer Service
- Microsoft Excel
- Microsoft Office
- Microsoft Windows
- Return and Exchange Processing
- Bagging and Packaging
- Cleanliness and Sanitation
- Safe Food Handling
- Safe Work Practices
- Operate Cash Register
- Food and Beverage Service
- Microsoft Visual C++
- Updating Software
- Computer Programming
- Software Customizations
- Java Development
- JavaScript
- Java
- C++
- Telephone Reception
- Answering Phones
- Database Entry
- Office Supplies and Inventory
- Inbound and Outbound Calling
- Document Scanning
- Copying and Scanning
- File Organization
- Word Processing
- Multi-Line Telephone Systems
- Customer Engagement
- Clerical Staff Oversight
- Customer Satisfaction
- Set Appointments
- Customer Inquiries
- Computers and Technology
- Reminder Calls
- ADP Workforce Now
Certification
- CMA - Certified Medication Aide
Activities
Boy Scout Troop 561 Secretary for 2 years
Cub Scout Den Leader for 3 years
Timeline
Certified Medication Aide
Farmington Presbyterian Manor
2022.12 - 2022.12
Direct Support Professional
Sunnyhillinc
2020.03 - 2022.11
Transit Bus Driver
OATS Transportation
2017.11 - 2020.02
Deli Associate
Karsch's Village Market
2017.05 - 2017.08
Health Aide
Disability Resource Association
2017.01 - 2017.04
Direct Support Professional
Sunnyhillinc
2014.03 - 2017.01
Deli Department Manager
Walmart
2010.06 - 2014.06
Customer Care Representative
ACCENT Marketing Services LLC
2008.10 - 2009.07
Warranty Exchange Representative
Convergys, AT&T
2007.12 - 2008.10
Customer Service Representative/Cashier
Walmart
2006.05 - 2007.10
Cashier/Customer Service Associate
Bargain Depot
2000.08 - 2001.09
No Degree - Computer Programming
Vatterott College - Berkeley
High School Diploma -
Arcadia Valley High School
- CMA - Certified Medication Aide