CHRISTINA WHITFIELD
Moreno Valley,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Legal Secretary
BMK Law Corporation
08.2017 - Current
- Indexing and updating pleadings and discovery binders
- Handling telephone calls, meeting plans and conference organization requirements
- Filing client’s legal documents in relevant courts for processing
- Supporting legal research and communicating with vendors, lawyers, opposing counsel, and other staff
- Mail and arrange for delivery of legal correspondence to clients, witnesses, and court officials
- Manage attorney’s schedule and keep accurate notes on deadlines, court calls and court dates
- Bill clients for attorney’s time and services
- Transcribing and proofreading documents
- Coordinating travel arrangements for attorneys
- Scheduled all appointments, appearances and briefings.
- Transcribed legal documents and phone conversations.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
Customer Service Representative
East Valley Water District
09.2016 - 03.2017
- Promoted high quality satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls on a que and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Processed customer bill payments and deposits while educating them about utility assistant programs and assisting them with filling out rebate program forms
- Resolved customer complaints and disputes
Customer Service Representative/Corporate Receptionist
ACM Technologies
12.2014 - 07.2016
- Answered heavy phone lines and directed callers to appropriate departments
- Entered customer orders as requested
- Kept record or money intake and logged it in using Excel
- Completed invoices and entered tracking numbers using 10-key for Konica Minolta, Toshiba, and Sharp
- Established effective communication between warehouse, customer service, and credit departments
- Resolved customer issues with billing and products
Administrative Assistant
Padgett’s Cleaning and Restoration
07.2014 - 11.2014
- Received insurance claims via fax, email, or telephone and entered them into data system
- Prepared files containing vital client and insurance information for coordinators
- Provided secretarial and office management support while building working relationships
- Scheduled appointments, meetings, and events for management staff
Customer Service Representative/Verification Agent
IGS Call Center
02.2014 - 06.2014
- Received inbound calls on a que from sales representatives requesting verification for customers
- Determined customers eligibility for low-rate program for gas and/or electricity bills
- Educated consumers about Customer Choice Program and confirmed/verified plan enrollments
- Cleared up all discrepancies with customers information
- Answered customer inquiries about low-rate energy program
Receptionist
KPI Ultrasound Inc.
02.2012 - 08.2012
- Received and greeted clients
- Directed them to appropriate personnel
- Recorded and updated client’s information to maintain accounts
- Provided administrative support to staff
Customer Service Representative
Target
09.2004 - 10.2009
- Welcomed large volume of customers and improved overall customer service
- Managed customer complaints and corrected issues to complete satisfaction
- Greeted and assisted guests with variety or inquiries and promoting service standards
- Resolved bill and payment disputes and processed returns
- Trained new team members
Education
Bachelor of Science - Business
University of Phoenix
Online07-2025
Associate of Arts - Business Administration
University of Phoenix
San Bernardino, CA08.2014
Skills
- E-filing
- Relationship Building
- Troubleshooting Complex Problems
- Verbal and Written Communication
- Microsoft Word Proficient
- Excel
- Outlook
- Type 52WPM
- 10-key
Timeline
Legal Secretary
BMK Law Corporation
08.2017 - Current
Customer Service Representative
East Valley Water District
09.2016 - 03.2017
Customer Service Representative/Corporate Receptionist
ACM Technologies
12.2014 - 07.2016
Administrative Assistant
Padgett’s Cleaning and Restoration
07.2014 - 11.2014
Customer Service Representative/Verification Agent
IGS Call Center
02.2014 - 06.2014
Receptionist
KPI Ultrasound Inc.
02.2012 - 08.2012
Customer Service Representative
Target
09.2004 - 10.2009
Associate of Arts - Business Administration
University of Phoenix
Bachelor of Science - Business
University of Phoenix
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