Christina Whitmer

Work History

Capital Home Improvement Inc.

Longwood, FL

01.2019 - Current

Supported office manager with proactive correspondence management, document coordination and customer relations.
Assisted with coordination and hosting of company events.
Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Produced high-quality communications for internal and external use.
Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Interacted with customers by phone, email or in-person to provide information.
Delivered clerical support by handling range of routine and special requirements.
Trained new employees on administrative procedures, company policies and performance standards.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

Holiday Inn Express Hotel Suites

Daytona Beach, FL

06.2014 - 03.2020

Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Collected room deposits, fees and payments.
Collaborated with team members to handle guest requirements from check-in through check-out.
Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Motel 6

Daytona Beach, FL

12.2017 - 07.2019

Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Consulted clients on internal control systems development and audit program improvements.
Maintained strong, working knowledge of Standards for the Professional Practice of Internal Auditing.
Utilized spreadsheets to track, manipulate, interpret and communicate data.
Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Communicated with auditee staff to obtain necessary information for audits.
Administered auditing program to address risks and evaluate compliance with regulatory requirements.