Christina Whitmer
Customer Service Professional
Valdosta,GA
If you really look closely, most overnight successes took a long time.
Steve Jobs
Overview
11
11
years of professional experience
Work History
Office Administrator
Capital Home Improvement Inc.
Longwood, FL
01.2019 - Current
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Assisted with coordination and hosting of company events.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Produced high-quality communications for internal and external use.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Trained new employees on administrative procedures, company policies and performance standards.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Guest Service Representative
Holiday Inn Express Hotel Suites
Daytona Beach, FL
06.2014 - 03.2020
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Auditor
Motel 6
Daytona Beach, FL
12.2017 - 07.2019
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Consulted clients on internal control systems development and audit program improvements.
- Maintained strong, working knowledge of Standards for the Professional Practice of Internal Auditing.
- Utilized spreadsheets to track, manipulate, interpret and communicate data.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Communicated with auditee staff to obtain necessary information for audits.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Education
High School Diploma -
Skills
Administrative support
Scheduling
Performance improvement
Budgeting
Staff Management
[Software] expertise
Managing office supply inventory
Expense reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator - Capital Home Improvement Inc.
01.2019 - Current
Auditor - Motel 6
12.2017 - 07.2019
Guest Service Representative - Holiday Inn Express Hotel Suites
06.2014 - 03.2020
Seminole High School - High School Diploma,