Summary
Overview
Work History
Education
Skills
Timeline
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Christina Whittaker

Kaysville,UT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Famous Footwear
10.2023 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Store opening and closing duties among 3 different stores
  • Coach sales associates when needed

Pawnbroker

Cash In A Flash
10.2022 - 09.2023
  • Welcomed customers to shop and offered to answer questions on merchandise.
  • Performed store open and close procedures as part of shift responsibilities.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Assessed value of items and all merchandise, tested functionality of items and set up loans and layaways.

LEASING CUSTOMER SERVICE ADVOCATE

CoBank
12.2021 - 09.2022
  • Implemented new strategies to reduce average call handling time while maintaining high-quality service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Mount View High School
Welch

Skills

  • Retail Operations
  • Good Judgment
  • Cost Reduction
  • Staff Supervision
  • Scheduling and Coordinating
  • Computer Skills

Timeline

Assistant Manager

Famous Footwear
10.2023 - Current

Pawnbroker

Cash In A Flash
10.2022 - 09.2023

LEASING CUSTOMER SERVICE ADVOCATE

CoBank
12.2021 - 09.2022

High School Diploma -

Mount View High School

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Christina Whittaker