Christina Wilding
Candor
Summary
Attentive telecommunications professional with training and experience to handle stressful situations.
Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
Tioga County Sheriff's Office
12.2014 - Current
- Conducted quality assurance reviews on recorded calls, identifying areas for improvement in both individual performance and overall operations procedures.
- Supported law enforcement officers with timely and relevant information, contributing to successful outcomes in challenging situations.
- Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
- Improved communication between first responders and the public by providing accurate information during emergencies.
- Stayed up-to-date on changes in local geography, policies, or procedures to provide consistently accurate assistance during emergency situations.
- Maintained a calm and professional demeanor while handling high-stress situations, ensuring effective responses to critical incidents.
- Assisted with the recruitment and onboarding process for new telecommunicators, providing guidance and support throughout the training period.
- Facilitated coordination efforts among multiple agencies during large-scale incidents or natural disasters, ensuring a unified response strategy.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
- Managed multiple calls simultaneously while maintaining focus on each caller''s needs and providing essential support throughout each situation.
- Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.
Alarm Dispatcher & Customer Service Representative
Maximum Security Systems
09.2020 - Current
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Kept detailed track of available field personnel and in-progress and completed calls.
- Documented changes in computer tracking system.
- Assisted in the development of new policies and procedures for improved alarm response protocols.
Central Station Dispatch Supervisor
Maximum Security Systems
03.2013 - 12.2014
- Maintained high levels of customer satisfaction through consistent communication with clients, addressing concerns, and resolving issues promptly.
- Oversaw the development of new policies and procedures to ensure compliance with industry standards and regulations.
- Conducted regular performance evaluations for dispatchers, identifying areas for improvement and providing constructive feedback for professional growth opportunities.
- Improved team performance by providing comprehensive training programs on central station protocols and best practices.
- Monitored real-time alarm activity and coordinated immediate responses from emergency services, safeguarding client assets and maintaining public safety.
- Managed multiple projects simultaneously while maintaining attention to detail, ensuring successful completion within deadlines.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Control Room Operator
G4S Secure Solutions
04.2012 - 03.2013
- Prevented unauthorized access to restricted areas by promptly verifying credentials and escorting individuals when necessary.
- Reduced incident response times with efficient communication between team members and first responders.
- Supported management efforts with accurate data analysis on trends related to incidents or breaches in security measures.
- Preserved confidentiality of sensitive information through strict adherence to company policies regarding access control systems usage and monitoring requirements.
- Improved emergency preparedness by actively participating in drills and training sessions for various scenarios.
- Provided excellent customer service to visitors, assisting with directions and answering inquiries in a professional manner.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
G4S Security Solutions
10.2011 - 04.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Sales Lead Keyholder
Dollar General
01.2011 - 10.2011
- Opened inventory boxes and restocked shelves.
- Opened and closed store 4-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Cashier
Dollar General
09.2010 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Candor Junior Senior High School
Candor06.2010
Skills
- Call prioritization
- Quick Decision Making
- Dispatch software
- Situational Awareness
- Data entry proficiency
- Public Safety
- Incident Reporting
- CCTV camera operations
- Several screen monitoring
- Access Control Systems
- Security Protocols
- Data protection
- Incident Response
- Teamwork and Collaboration
- Attention to Detail
- Listening Skills
- Problem-solving abilities
- Dependable and Responsible
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- ICS 100, 200, 300, 700, and 800
- CPR
- AED
Timeline
Alarm Dispatcher & Customer Service Representative
Maximum Security Systems
09.2020 - Current
Public Safety Telecommunicator
Tioga County Sheriff's Office
12.2014 - Current
Central Station Dispatch Supervisor
Maximum Security Systems
03.2013 - 12.2014
Control Room Operator
G4S Secure Solutions
04.2012 - 03.2013
Security Officer
G4S Security Solutions
10.2011 - 04.2012
Sales Lead Keyholder
Dollar General
01.2011 - 10.2011
Cashier
Dollar General
09.2010 - 01.2011
High School Diploma -
Candor Junior Senior High School
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