Summary
Overview
Work History
Education
Skills
Timeline
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Christina Wiley

Galloway,OH

Summary

Dynamic professional with a proven track record at Quantum Health, excelling in customer service and problem-solving. Recognized for enhancing member satisfaction through effective communication and crisis management. Adept at multitasking and maintaining confidentiality, I bring strong administrative skills and a commitment to ethical practices in all interactions.

Overview

21
21
years of professional experience

Work History

RPSR

Quantum Health
Dublin, OH
03.2023 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional member service.
  • Promoted high member satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached members and engaged in conversation through use of effective interpersonal and people skills.
  • Live the Quantum values
  • Offering empathetic and individualized member guidance
  • Strong customer service skills
  • Ability to work independently, without close supervision.
  • Protect and take care of our company and members' data every day by committing to work within our company ethics and policies.
  • I have helped the management team with non-claim issues resolving them for the members. Helping with redirects from the management team (chasing authorizations and claim issues), making outbound calls to providers.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner
  • Advocate for members by coordinating with providers and insurers to remove barriers to care

Kitchen Manager

Applebee's Neighborhood Grill & Bar
Columbus, OH
07.2004 - 09.2022
  • Explained goals and expectations required of trainees.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
  • Received, organized and rotated paper goods and food ingredients.
  • Distributed food to service staff for prompt delivery to customers.
  • Trained new employees to perform duties.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
  • Reviewed vendor invoices for accuracy before authorizing payment transactions.
  • Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.

Education

Bachelor of Science - Social Services

Ohio University
Athens, OH
05-2009

Skills

  • Customer service
  • Problem solving
  • Time management
  • Crisis management
  • Effective communication
  • Relationship building
  • Conflict resolution
  • Communication
  • Decision-making
  • Customer relations
  • Microsoft Word
  • Computer skills
  • Multitasking
  • Dependable and responsible
  • Problem-solving
  • Interpersonal communication
  • Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently
  • Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily

Timeline

RPSR

Quantum Health
03.2023 - Current

Kitchen Manager

Applebee's Neighborhood Grill & Bar
07.2004 - 09.2022

Bachelor of Science - Social Services

Ohio University

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Christina Wiley