CHRISTINA WILLIAMS
San Jose,CA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Work History
Client Service Representative
H&r Block
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
- Dean's List 2010
- 3.8 GPA
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Conflict Resolution
Microsoft Excel
Key holder experience
POS systems expert
Document Control
Account Management
Timeline
Client Service Representative - H&r Block
Institute For Business And Technology - ,
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