CHRISTINA WILLIAMS
Fredericksburg,VA
Summary
Experienced technical analyst and product owner with over 15 years of IT experience. Extensive business knowledge with over 10 years of experience in Business Operations. Demonstrated strengths including process analysis, technical troubleshooting, project leadership and communication skills. Gathered requirements, developed use cases and delivered key initiatives through Agile methodologies. Demonstrated ability to lead team to deliver products and drive product solutions centered around customer needs. Ability to organize, prioritize, collaborate and communicate the vision and strategy for products. Customer focused approach to creating opportunities and driving initiative through problem-solving and ownership of solutions. Interpreted business processes, creating actionable requirements for engineering teams. Successfully managed multiple projects by working closely with stakeholders for all organizational levels. Experienced in both back-end and user facing applications and dedicated to providing the ideal user experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
TECH COMPLIANCE ANALYST II
GEICO, Government Employees Insurance
07.2023 - Current
- Collaborates with Corporate Compliance, Engineers and Product Teams to understand system/data problems that result in an adverse impact to the customer or legal and regulatory issues.
- The system/data problem may be violating a state or federal law, result in a Department of Insurance (DOI) complaint or a Market Contact Exam (MCE) filed by the state.
- Performs analysis using the Corporate Data Model, Edge policy system or ATLAS Claims system to determine the technical specifications for these system/data problems in order to create impacted policy lists.
- Utilizes Snowflake, Coginiti Pro or DBeaver to develop SQL queries for identifying impacted policies.
SENIOR SYSTEMS ANALYST II /AGILE PRODUCT OWNER
GEICO, Government Employees Insurance
06.2007 - 08.2023
- Led Agile teams in design, development and implementation of successful projects, including the new Commercial Claim Intake system for external and internal customers and BoatUS Claims Integration.
- Gathered requirements and performed gap analysis to create focused solutions.
- Defined Epics and decomposed into features and stories for the Agile team in BDD format.
- Communicated with cross functional teams to deliver superior customer experience.
- Organized and prioritized backlog to ensure the greatest value for customers and business.
- Defined and documented scope of projects for distribution to team.
- Performed systems analysis, documentation, testing, implementation and user support to improve user experiences.
- Incorporated Agile mindset to adapt to change and provide best product for our customers.
- Collaborated with Insurance Operations and Product team to provide best solution for customers.
- Provided on-site support for product implementation.
- Ownership of all projects from concept to post-implementation support.
- Subject Matter Expert (SME) in claims technology.
- Translated business knowledge into scalable product solutions.
- Mentored analysts and product owners on feature estimation, elicitation and decomposition of requirements into user stories to optimize customer experience.
- Maintained product roadmap and ensured frequent communication of updates.
- Monitored and provided feedback on functional and regression test suites.
- Collaborated with design team to design and develop user interface and backend data mapping for new application.
Medical Claims Supervisor
GEICO, Government Employees Insurance
01.2003 - 06.2007
- Supervised teams in the Claims Call Center and Telephone Adjusting associates to provide exceptional customer service and efficiency.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Optimized case management with establishment of best practices.
- Reduced claim errors by providing thorough training and guidance to claims team members.
SENIOR CLAIMS EXAMINER
GEICO, Government Employees Insurance
04.1996 - 10.2002
- Resolved complex, severe exposure claims using high service oriented file handling.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Negotiated injury settlement agreements to resolve disputes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for claims.
Education
Bachelor of Science - Business Administration
Mary Washington College
Fredericksburg, VA05.1993
Skills
Snowflake
DBeaver
SQL Server
Coginiti Pro
MS Office
Guidewire Claim Center
EDGE policy system
Azure Cosmos Database
SaFe
Agile Methodologies
Behavior Driven Development (BDD)
Splunk
Certification
- AZ-900
- AI-900
- Product Owner
Timeline
TECH COMPLIANCE ANALYST II
GEICO, Government Employees Insurance
07.2023 - Current
SENIOR SYSTEMS ANALYST II /AGILE PRODUCT OWNER
GEICO, Government Employees Insurance
06.2007 - 08.2023
Medical Claims Supervisor
GEICO, Government Employees Insurance
01.2003 - 06.2007
SENIOR CLAIMS EXAMINER
GEICO, Government Employees Insurance
04.1996 - 10.2002
Bachelor of Science - Business Administration
Mary Washington College
Similar Profiles
Ted ChangTed Chang
Insurance Claims Specialist at GEICO, Government Employees InsuranceInsurance Claims Specialist at GEICO, Government Employees Insurance
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Danielle JimersonDanielle Jimerson
Customer Service Representative at GEICO, Government Employees InsuranceCustomer Service Representative at GEICO, Government Employees Insurance
Syed RazaSyed Raza
AI Automation Analyst at GEICO, Government Employees InsuranceAI Automation Analyst at GEICO, Government Employees Insurance
Preston WilliamsPreston Williams
Account Executive at ISI AnalyticsAccount Executive at ISI Analytics