Christina Williams
Vauxhall,New Jersey
Summary
Experienced nursing professional, bringing demonstrated clinical expertise, leadership skills, and technical knowledge. Proficient in the development and implementation of policies, procedures, and standards.
Quality-driven and efficient with strong interpersonal abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervising Registered Nurse
The Jewish Board
New York, NY
03.2023 - Current
- Provided clinical supervision and direction to nursing staff.
- Developed, implemented, and monitored quality assurance standards for patient care.
- Maintained knowledge of current trends in healthcare delivery systems.
- Ensured compliance with local, state and federal regulations related to patient care services.
- Mentored nurses in practice development areas.
- Ensured completeness and accuracy of medical records by reviewing them according to established guidelines.
- Worked collaboratively with various departments to ensure seamless patient care.
- Promoted positive relationships between physicians, nurses, and other healthcare professionals.
- Provided guidance on difficult cases involving ethical considerations.
Nurse Unit Manager
The Grand Pavilion For Rehabilitation & Nursing At Rockville Centre
Rockville Centre, NY
05.2023 - Current
- Collaborated with diverse teams in evaluating patient progress and formulating treatment strategies.
- Implemented changes in protocols or practices based on current evidence-based research.
- Investigated any incidents reported within the unit promptly according to established guidelines.
- Aided nurses during emergencies on the floor.
- Managed daily operations of unit, overseeing staffing, scheduling, budgeting, and resource management.
- Ensured compliance with patient safety and clinical practice guidelines.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Provided guidance and instruction to nursing staff, promoting skill development and improving daily operations.
- Enhanced efficiency of immunization procedures by delivering vaccine-specific training to nursing staff.
- Responded with expedience, expertise, and a calm demeanor to emergency situations in order to deliver the best possible care and life-saving interventions.
- Assisted patients and their loved ones in navigating challenging circumstances, enhancing the recovery process while mitigating compliance concerns.
- Monitored patient conditions, observed behaviors, and provided timely updates to supervising physicians.
- Analyzed and interpreted diagnostic tests for accurate assessment of patient's condition.
Director of Care Management Operations
Healthfirst
New York, NY
02.2016 - 04.2020
- Developed and implemented procedures for patient care management to ensure compliance with regulatory standards.
- Conducted regular meetings with department heads to review performance, identify areas for improvement, and develop new strategies for success.
- Created and maintained a database of current patients and their medical records to streamline the care management process.
- Established policies and procedures for coordinating services between departments to improve the quality of care.
- Analyzed data from patient surveys to assess satisfaction levels and make improvements where needed.
- Monitored staff performance metrics to identify areas of improvement in patient care management processes.
- Negotiated contracts with vendors and suppliers related to the delivery of care services.
- Provided guidance on clinical documentation requirements, coding accuracy, billing practices, utilization review protocols, and case management activities.
- Identified potential risks associated with patient care management activities and developed mitigation strategies accordingly.
- Implemented systems for tracking outcomes associated with various interventions used in the course of providing patient care services.
- Assisted in developing strategic initiatives designed to improve overall efficiency within the Care Management Department.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
Director of Care Management
Healthfirst
New York, NY
07.2013 - 02.2016
- Ensured that all personnel working within the Care Management Department are properly trained in accordance with organizational guidelines.
- Reviewed reports generated by staff members regarding changes in patient status or condition as well as any significant events that may have occurred during their treatment period.
- Managed budgets related to personnel costs, supplies and equipment purchases, travel expenses.
- Facilitated communication among team members regarding issues impacting patient care delivery.
Education
Bachelor of Science - Nursing
Grand Canyon High School
Grand Canyon, AZ05-2024
Associate of Applied Science - Nursing
Helene Fuld College of Nursing
New York, NY05-2002
Skills
- Budget Management
- Department management
- Compliance Oversight
- Policy Development
- Case Management
- Performance Improvement
- Utilization review
- Health Promotion
- Compliance Monitoring
- Quality Improvement
- Clinical Leadership
- Utilization Management
Affiliations
- Working with underserved women and children.
- Volunteer to feed the homeless.
Certification
- Certified Case Manager (CCM): 4246086
- Registered Nurse License: 537914
Accomplishments
- Successful implementation of multiple CMS and DOH carve in programs
- Expert in process building and implementation, using project management technique
Timeline
Nurse Unit Manager
The Grand Pavilion For Rehabilitation & Nursing At Rockville Centre
05.2023 - Current
Supervising Registered Nurse
The Jewish Board
03.2023 - Current
Director of Care Management Operations
Healthfirst
02.2016 - 04.2020
Director of Care Management
Healthfirst
07.2013 - 02.2016
Bachelor of Science - Nursing
Grand Canyon High School
Associate of Applied Science - Nursing
Helene Fuld College of Nursing
- Certified Case Manager (CCM): 4246086
- Registered Nurse License: 537914
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