Summary
Overview
Work History
Education
Skills
Summaryandqualifications
References
Timeline

Christina Williams

Lock Haven,PA

Summary

To obtain full time employment with an organization that will utilize my abilities and skills in the areas of Criminal Justice that align with the agency.

Overview

10
10
years of professional experience

Work History

Client Services Manager

Bayada Home Health Care
06.2024 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients for in home health care. (Adult and Pediatrics).
  • Identifying new staff for client needs and managing current staff on cases.
  • Collaborated with cross-functional teams to ensure timely delivery of schedules and support exceeding client and staff expectations.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.

Published Co-Author

#SheWins 2: Stories and Photographs of Women who Survived Domestic Abuse
09.2021 - Current
  • Co-authored my short story of abuse with nine other survivors telling their own.
  • All stories ended with empowerment, strength and moving forward in life after abuse with PTSD including all the positive things we've done to help other survivors.
  • Utilized various writing styles and formats to cater to diverse audiences, ensuring the content was engaging and relevant for readers from different backgrounds.
  • Ensured accurate representation of results through thorough fact-checking processes when finalizing co-authored papers.
  • Connected with editors and reviewers during the publication process by addressing feedback in a timely manner and maintaining open lines of communication.

Client Services Supervisor

Aveanna Healthcare
11.2023 - 05.2024
  • Managed a number of client cases and staff that provided care for them.
  • Responsible for communication with clients and staff in regards to schedules, doctor's appointments and other needs.
  • Reports on missed shifts for staff to physician offices
  • Recruiting staff for current case needs including conducting interviews.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Maintained open lines of communication between clients and internal teams, fostering strong partnerships based on trust and transparency.

Server

Original Italian Pizza
05.2015 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Customer Service Representative and Staff Writer

Lock Haven Express-Ogden Publication
02.2022 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Community reporting on events in the local area including pictures.

Prevention Education Specialist

Clinton County Women's Center
04.2014 - 12.2014
  • Provided programs to all ages in the community for on best practices in prevention education regarding Domestic Violence, Sexual Assault, Bullying, Stalking, Trafficking, and child safety.
  • Contacted schools, other agencies, and the local university to provide programs on various topics related to the agency.
  • Attended county government and agency meetings in the county regarding above issues.
  • Attended court with clients to file a PFA and attend a court hearing with them to provide support.
  • Took crisis calls for the agency.
  • Speaking engagements related to the agency.
  • Responsible for public relations and social media posting.

Education

Criminal Justice Degree -

Lock Haven University

High School Diploma -

Lock Haven High School

Skills

  • Advocacy experience
  • Prior experience in filing and retaining PFA's for clients
  • Attending court providing support with clients
  • Knowledge of Domestic Violence, Sexual Assault, LGBTQ, Stalking, bullying and other related issues
  • Computer Skills
  • Interpersonal Relations
  • Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Professionalism
  • MS Office
  • Client rapport
  • Client Education

Summaryandqualifications

  • Energetic charisma paired with ability to work well with varying personality types.
  • Determined, motivated professional; strive for success with each task and challenge.
  • Team player; quickly and easily establish professional rapport with co-workers.
  • Superior communication, interpersonal, and presentation skills.
  • Problem solver who acquires new skills quickly and demonstrates can-do attitude when taking on new responsibilities.

References

References available upon request

Timeline

Client Services Manager - Bayada Home Health Care
06.2024 - Current
Client Services Supervisor - Aveanna Healthcare
11.2023 - 05.2024
Customer Service Representative and Staff Writer - Lock Haven Express-Ogden Publication
02.2022 - 09.2022
Published Co-Author - #SheWins 2: Stories and Photographs of Women who Survived Domestic Abuse
09.2021 - Current
Server - Original Italian Pizza
05.2015 - 12.2022
Prevention Education Specialist - Clinton County Women's Center
04.2014 - 12.2014
Lock Haven University - Criminal Justice Degree,
Lock Haven High School - High School Diploma,

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Christina Williams