Christina Williams
simpsonville,KY
Summary
Dynamic and adaptable professional with a proven track record of enhancing team productivity and customer satisfaction at Express Factory Outlet. Excelled in problem-solving and multitasking, significantly improving service flow and team efficiency. Skilled in customer relations and verbal communication, adept at fostering positive experiences and building rapport with diverse groups.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Assistant
Louisville Country Club
05.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Student Worker
Asbury University
03.2023 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Completed research, compiled data, and assisted in timely reporting.
Sales Associate
American Eagle Outfitters, Inc
08.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Intern
Max Performance Physical Therapy And Sports Rehab
08.2021 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Team Leader Manager
Express Factory Outlet
05.2021 - 08.2022
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Lifeguard
Locust Creek Pool
06.2020 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
Education
Bachelor of Arts - Sports Management / Minor in Accounting
Asbury University
Wilmore, KY05-2026
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Adapt to diverse groups
- Customer Relations
- Adaptability
- Team building
Certification
- First Aid Certification - American Heart Association.
- First Aid/CPR/AED Certification – American Red Cross or American Heart Association.
Timeline
Server Assistant
Louisville Country Club
05.2023 - Current
Student Worker
Asbury University
03.2023 - Current
Intern
Max Performance Physical Therapy And Sports Rehab
08.2021 - 08.2022
Team Leader Manager
Express Factory Outlet
05.2021 - 08.2022
Sales Associate
American Eagle Outfitters, Inc
08.2020 - 01.2023
Lifeguard
Locust Creek Pool
06.2020 - 08.2021
- First Aid Certification - American Heart Association.
- First Aid/CPR/AED Certification – American Red Cross or American Heart Association.
Bachelor of Arts - Sports Management / Minor in Accounting
Asbury University
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