Christina Williams
Alpharetta,GA
Summary
Dynamic and compassionate professional with a diverse background in healthcare and customer service, including a pivotal role at Johns Creek Senior Living Care. Excelled in providing emotional support and personal hygiene assistance, enhancing patient independence and quality of life. Demonstrated a commitment to safety procedures and medication administration, achieving significant improvements in patient well-being and satisfaction.
Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Health Aide
Johns Creek Senior Living Care
10.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Business Owner
Self-employeed
04.2023 - 07.2024
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Trained and motivated employees to perform daily business functions.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
Housekeeping Supervisor
Horizon Hotel Management
04.2022 - 10.2022
- Managed laundry sorting, washing, drying, and ironing.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Home Health Aide
COFI Franchise
03.2022 - 05.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Home Health Aide
Kingsley Home Elderly Care
06.2021 - 03.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Cleaning Assistant/Restock Helper
PetSmart
03.2021 - 06.2021
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
- Provided assistance to other staff members with cleaning of difficult areas.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted with inventory management, tracking supplies usage, and reordering when necessary to prevent shortages.
Babysitter
Elene Cohen
03.2020 - 03.2021
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
Housekeeper
Le Meridien Hotel
04.2019 - 01.2020
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Housekeeper
Red Lion Hotels
06.2018 - 04.2019
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
Home Health Aide
Senior Homes
02.2018 - 06.2018
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Followed nutritional plans to prepare optimal meals.
- Improved patient well-being by providing compassionate and attentive personal care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Assisted disabled clients to support independence and well-being.
- Assisted with end-of-life care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Customer Service Representative
Advanced Call Center Technologies LLC
09.2016 - 12.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Store Supervisor
Riu Hotel
06.2008 - 08.2016
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Education
High School Diploma -
Irwin High School
Tucker Irwin JA09-2005
Skills
- Feeding assistance
- Meal preparation
- Light housekeeping
- Bathing assistance
- Medication administration
- Personal hygiene assistance
- Mobility support
- Emotional support
- Safety procedures
- Bathing support
- First aid and safety
- Housekeeping
- Personal care aide
- Reliability
- Professionalism
- Excellent communication
Certification
- CHHA - Certified Home Health Aide
- First Aid Certification - American Red Cross.
Timeline
Business Owner
Self-employeed
04.2023 - 07.2024
Home Health Aide
Johns Creek Senior Living Care
10.2022 - Current
Housekeeping Supervisor
Horizon Hotel Management
04.2022 - 10.2022
Home Health Aide
COFI Franchise
03.2022 - 05.2022
Home Health Aide
Kingsley Home Elderly Care
06.2021 - 03.2022
Cleaning Assistant/Restock Helper
PetSmart
03.2021 - 06.2021
Babysitter
Elene Cohen
03.2020 - 03.2021
Housekeeper
Le Meridien Hotel
04.2019 - 01.2020
Housekeeper
Red Lion Hotels
06.2018 - 04.2019
Home Health Aide
Senior Homes
02.2018 - 06.2018
Customer Service Representative
Advanced Call Center Technologies LLC
09.2016 - 12.2017
Store Supervisor
Riu Hotel
06.2008 - 08.2016
- CHHA - Certified Home Health Aide
- First Aid Certification - American Red Cross.
High School Diploma -
Irwin High School
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