Christina Williams

Provide leadership and guidance to staff of patient access specialists.

• Assist in the development of an efficient scheduling system for patients.
• Collaborated with clinical staff to ensure timely delivery of care services.
• Applied HIPAA privacy and security regulations while handling patient information.
• Verify demographics and insurance information to register patients in the computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Register patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Obtain necessary signatures for privacy laws, and consent for treatment.
• Communicate financial obligations to patients, and collect fees at the time of service.
• Kept patient appointments on schedule by notifying providers of patients' arrival, and reviewing service delivery compared to the schedule.
• Review eligibility responses to assess patient benefit levels, and prepare estimates.

• Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
• Take copays and payments. Completed end-of-day reporting and balance cash drawers.
• Received incoming calls and coordinated with staff to fulfill patient requests.
• Check out patients and schedule follow up appointments.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Complete closing responsibilities daily
• Assisted with scheduling outpatient appointments.
• Scanned documents into electronic medical records system.
• Created new patient accounts in EMR system as needed.
• Answered phones promptly in a professional manner.

• Scheduled patients according to availability, urgency and insurance authorization guidelines.
• Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
• Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
• Reviewed demographic, clinical and insurance information before sending to referred specialists.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the Behavioral Health Clinic

• Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
• Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
• Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
• Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
• Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
• Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
• Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
• Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
• Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
• Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
• Used hands, heat and tools to bend and shape frames to fit customer's face.
• Instructed customers on methods for adapting to glasses, proper wear and necessary care.
• Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
• Wrote up detailed work orders specifying parameters for lenses and frames.
• Repaired and adjusted frames to meet customer needs.
• Balanced daily collections